Crm Manager

Earthcon Constructions; Dadri; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Professional growth opportunities

Competitive salary as per industry

Positive and professional work enviro

Job summary

Earthcon Constructions seeks a proactive Client Coordinator (Post Sales) to nurture client relations after booking and provide end-to-end support to homebuyers. The role emphasizes clear communication, coordination, and problem-solving to address client needs.

You will coordinate with internal teams, assist with agreements and payment schedules, maintain records, and support site visits and possession activities to ensure client satisfaction in a fast-paced environment.

Qualifications

• Excellent written and spoken English communication is essential.
• Ability to work independently in a team and manage multiple tasks.
• Good interpersonal and client handling skills.
• Basic knowledge of MS Office (Excel, Word, Email).

Responsibilities

• Handle post-sales client queries and resolve issues to improve satisfaction.
• Coordinate with internal departments to streamline processes.
• Communicate with clients regarding payments, construction updates, and registrations.
• Assist clients with agreements, demand letters, and statements of accounts.
• Follow up on pending payments and client requests.
• Maintain client records, MIS reports and databases.
• Support client meetings, site visits and possession-related activities.
• Ensure high levels of client satisfaction through professional communication.
• Utilize Pinga (Software) for efficiency.

Skills

Excellent English communication

Independent work

Interpersonal skills

MS Office proficiency

Education

Graduate in any discipline

Job description

Job Summary

We are seeking a proactive and Client-focused Client Coordinator (Post Sales) to manage Client relations and provide end-to-end support to homebuyers after booking. The candidate should possess strong communication, coordination and problem-solving skills with the ability to handle Clients professionally.

Key Responsibilities

• Handle post-sales client queries, ensure timely and effective resolution of customer issues, and develop, implement, and streamline CRM processes to improve customer satisfaction and operational efficiency.
• Coordinate with internal departments.
• Communicate with Clients regarding payment schedules, construction updates, possession timelines, documentation, possession and registration processes.
• Assist Clients with agreements, demand letters, statements of accounts and other related documentation.
• Follow up on pending payments and Client requests.
• Maintain Client records, MIS reports and database accurately.
• Support Client meetings, site visits and possession-related activities.
• Ensure high levels of Client satisfaction through professional communication and coordination.
• Efficiency in Pinga (Software).

Required Skills

• Good written and spoken English communication skills is must.
• Ability to work independently in a team and manage multiple tasks efficiently.
• Good interpersonal and Client handling skills.
• Basic knowledge of MS Office (Excel, Word, Email).

Eligibility

• Graduate in any discipline.
• Candidates with 5 years experience in Real Estate CRM / Post Sales / Client Support will be preferred.

Preferred Candidate Profile

• Smart, presentable and Client-oriented personality.
• Ability to work in a fast-paced environment.
• Knowledge of real estate processes will be an added advantage.

Benefits

• Professional growth opportunities
• Competitive salary as per industry standards
• Positive and professional work environment