CRM/Lobby Manager

Jones Lang LaSalle Incorporated; Hyderabad; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

Total Rewards Program

Job summary

Jones Lang LaSalle Incorporated is seeking a proactive Front Desk/Customer Service Associate at our Hyderabad site to anticipate guest needs and resolve concerns in line with JLL standards.

You will handle calls and emails, coordinate with departments, and support events and CSR activities while maintaining meticulous records. Strong English communication, flexibility for shifts, and MS Office proficiency are essential; hospitality background is preferred.

Qualifications

• Experience in customer service or hospitality environment preferred.
• Excellent communication and problem-solving skills.
• Willingness to work flexible shifts, weekends and holidays as required.

Responsibilities

• Receive calls and emails from clients to close complaints and communicate actions to stakeholders.
• Take ownership of requests and ensure timely handling within TAT.
• Monitor the helpdesk and guest service executives and provide regular feedback.
• Coordinate with other departments to ensure a positive guest experience.
• Prepare rostering for the helpdesk team to maintain/operate the property efficiently.

Skills

Communication skills

English fluency

Flexibility for shifts

Education

Hospitality studies

Tools

MS Office

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

You will be JLL’s front liner at the site for anticipating guest needs and resolving all customer related concerns.

Your role is to ensure that customer service is maintained as per the standards set by the us.

Your day to day activities will involve:

• Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT. Monitoring the helpdesk and customer service executives on a regular basis. Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Cooperating, coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services. Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed. Being familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc.) Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, club house reports, etc. Managing and participating in events/parties/CSR activities, general maintenance and guest handling. Act as a secondary point of contact for all occupants, in case of client escalation. Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level.

Client:

You will be working on __site name ___, which is a ___type____, located at ___location____

Site dynamics:

• Work Schedule:
• Site team: e.g.: Property Manager +2
• Other details if any.

Reporting: You will be reporting to Property Manager.

Sound like you? Here is what we’re looking for:

Meticulous and Being Analytical You must pay attention to detail and have excellent problem-solving skills. You would also use logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Qualifications:

You will have a relevant education background in hospitality studies would be preferred, with min 2-3 years of work experience OR 4-5 years of experience in client facing roles. Good Communication skills with speech clarity, fluency in English language will be important. Willingness to work in flexible shifts, weekends and holidays as per requirement will be a must. Basic understanding of operating computers and mobile application and MS Office (Excel, Word, PowerPoint) is an added advantage.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program,