Customer Relationship Executive - Mall Operations

Jones Lang Lasalle Property Consultants India Pvt Ltd; Ludhiana; On-site; INR 500,000 - 800,000; Full time

Benefits offered by this job

Total Rewards Program

Inclusive work environment

Job summary

Jones Lang LaSalle Property Consultants India Pvt Ltd in Ludhiana is hiring a Customer Relationship Executive to be the face of JLL at the client site. You will interact with guests and tenants, addressing their needs and maintaining strong public relations.

The role requires coordinating with operations, data teams, and finance to support reporting, audits and compliance, delivering daily, weekly, and monthly MIS and dashboards.

Qualifications

• MBA/ Graduation OR any equivalent, with min 3-5 years of work experience in Mall Operation/ Real Estate/ Hotel or Construction Industry.

Responsibilities

• Understand business and ensures there is integration between business and technology.
• Work closely with the operations and technical teams and is a major contributor to the requirements specification deliverable.
• Provides analytic support by coordinating data extraction from various databases and data interpretation.
• Create report templates and data gathering tools to meet desired future standard.
• Data custodian & controller.
• Trend analysis and aligning with account management team.
• Deliver output files for reports and dashboards.

Skills

Analytical thinking

Problem-solving

Coordination with teams

Education

MBA/ Graduation OR any equivalent

Job description

Customer Relationship Executive

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Overview

You will be the face of JLL at the client's site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions.

Responsibilities

• Understand business and ensures there is integration between business and technology.
• Work closely with the operations and technical teams and is a major contributor to the requirements specification deliverable.
• Provides analytic support by coordinating data extraction from various databases and data interpretation.
• Create report templates and data gathering tools to meet desired future standard.
• Data custodian & controller.
• Trend analysis and aligning with account management team.
• Technology Tools incl Helpdesk - Trending and Analytics.
• Deliver output files for reports and dashboards.
• Sign off on data roadworthiness.
• Facilitate Reporting on compliances.
• Seek and collate data for analytics.
• Generate MIS and reports as management requirement.
• Predictive reporting.
• Work with finance on budget targets.
• Cross verification of data as per agreed TOR time to time.
• Generate Daily reports, Weekly reports, MMR, QBR, ABR etc. and own the reports.
• Custodian of all Site team statutory compliances , their documentation and records.
• Would be responsible for all Audits related to compliance and will upload the OGS Compliance tool with all requisite documents.
• Building statutory compliances are to be tracked for expiration and renewals.
• All documentation recording to be ensured on shared folders related to compliance.

Ideal Candidate

Sound like you? Here is what we’re looking for: Being Analytical and Meticulous. Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures.

Qualifications

• MBA/ Graduation OR any equivalent, with min 3-5 years of work experience in Mall Operation/ Real Estate/ Hotel or Construction Industry.

Benefits and Rewards

• At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment.
• We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location

On-site -Ludhiana, PB

Working Hours

Scheduled Weekly Hours: 48

Candidate Privacy Notice

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Equal Opportunity Employer

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process, you may email us at [e-mail] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.