CRM Functional Consultant

Hansen Technologies; Pune District; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Health coverage

Career growth

Work-life balance

Performance recognition

Job summary

Hansen Technologies in Pune is seeking an experienced MS Dynamics 365 CRM Functional Consultant to design and optimize CRM solutions across Sales, Service, and Marketing modules. You will lead requirements workshops, oversee end-to-end implementations including integrations and data migration, and drive user adoption through governance, training, and documentation.

This onsite role emphasizes global CRM excellence and collaboration with stakeholders.

Qualifications

• 3 to 5 years of hands-on experience as a MS Dynamics 365 CRM Functional Consultant.
• Deep understanding of CRM configuration, security models, workflows, and process design.
• Strong analytical and problem-solving skills with the ability to translate business processes into system capabilities.
• Excellent communication and stakeholder-management experience.
• Knowledge of CRM best practices, data integrity, and process optimization

Responsibilities

• Lead requirements gathering workshops to translate business needs into functional CRM solutions.
• Design, configure, and optimize Dynamics 365 CRM modules (Sales, Customer Service, Marketing).
• Oversee end-to-end CRM implementations including integration, testing, and data migration.
• Partner with technical teams on customizations and solution enhancements.
• Drive user adoption through training, documentation, and ongoing functional guidance.
• Maintain governance, solution documentation, and ensure alignment with CRM best practices.

Skills

MS Dynamics 365 CRM

CRM configuration

Workflows

Security models

Stakeholder management

Tools

Power Platform

Dynamics 365

Job description

Job Description:

Who Are We

Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With customers in 80+ countries, we foster collaboration across 26 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.

At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using AI not just as a tool, but as a strategic enabler to deliver smarter, faster, and more resilient solutions for the future.

This is full-time onsite role based in our Pune office.

Why This Role Matters

As a CRM Functional Consultant, you play a crucial role in shaping how Hansen’s global teams engage customers, run operations, and deliver essential services. You will design and optimize Microsoft Dynamics 365 CRM solutions that directly impact productivity, data quality, and business efficiency. Your expertise ensures that critical customer‑facing and internal processes operate seamlessly across regions.

You will also drive major transformation initiatives such as the global Dynamics 365 migration and key platform integrations. This is a role where your decisions create measurable impact, enhancing user adoption, improving customer experience, and strengthening the foundation of Hansen’s digital ecosystem.

What You Bring

• 3 to 5 years of hands‑on experience as a MS Dynamics 365 CRM Functional Consultant.
• Deep understanding of CRM configuration, security models, workflows, and process design.
• Strong analytical and problem‑solving skills with the ability to translate business processes into system capabilities.
• Excellent communication and stakeholder‑management experience.
• Knowledge of CRM best practices, data integrity, and process optimization

What You’ll Do

• Lead requirements gathering workshops to translate business needs into functional CRM solutions.
• Design, configure, and optimize Dynamics 365 CRM modules (Sales, Customer Service, Marketing).
• Oversee end‑to‑end CRM implementations including integration, testing, and data migration.
• Partner with technical teams on customizations and solution enhancements.
• Drive user adoption through training, documentation, and ongoing functional guidance.
• Maintain governance, solution documentation, and ensure alignment with CRM best practices.

Benefits and Perks

Join us for a rewarding career with competitive compensation, leave entitlements, health coverage, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.

Contact Us

If you possess the desired skills and enthusiasm, please apply via the link or visit our career page.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need adjustments during recruitment, simply let us know.

Visit our website at hansencx.com for more information.

Data Privacy Notice

By applying to this role, you consent to Hansen collecting, processing, and storing the information you provide for recruitment purposes. You also agree that your details may be securely retained in our talent database for future opportunities and reference in accordance with applicable data protection regulations.