Lead Functional Consultant - Dynamics CRM - India

Synoptek; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Synoptek is seeking a Lead Functional Consultant - Dynamics CRM to drive CRM implementations and client engagements across complex transformation programs. You will lead discovery, requirements gathering, fit-gap analyses, and solution design while mentoring teams for successful delivery.

You will partner with stakeholders, solution architects, and project teams to ensure delivery excellence from discovery to go-live, including documentation, testing, and deployment readiness.

Qualifications

• Experience in Microsoft Dynamics CRM consulting and customer engagement environments.
• Ability to lead discovery, requirements gathering, fit-gap analyses.
• Strong stakeholder and client engagement skills.
• Proven experience in solution design and documentation.

Responsibilities

• Lead business process analysis and requirements gathering for CRM implementations.
• Serve as primary liaison between clients, project teams, and delivery resources.
• Collaborate with Solution Architects and project managers to support delivery.
• Support scope confirmation, process mapping, and future-state discussions.
• Facilitate workshops and client communications throughout the project lifecycle.
• Develop functional documentation including BRD, workflows, and specs.
• Assist with CRM administration, configuration, testing, and go-live support.
• Mentor team members and promote knowledge sharing.
• Support project management to ensure successful execution.

Skills

Microsoft Dynamics CRM

Dynamics CRM Functional Consulting

CRM Implementation

Business Process Consulting

Requirements Gathering

Solution Design

Functional Documentation

Workflow Documentation

Process Flow Documentation

Functional Specifications

CRM Administration

CRM Configuration

User Acceptance Testing

Deployment Readiness

Client Engagement

Stakeholder Management

Team Mentoring

Analytical Thinking

Problem Solving

Communication Skills

Education

MBA

Tools

CRM Certification

CRM Configuration Certification

Job description

Job Description

At Synoptek, we think globally and act locally. As the world's first Managed Experience Provider (MxP) Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client base to grow and transform their businesses. We are excited to have experienced continuous growth and, in keeping with that momentum, we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, drives growth, and delivers clarity. This is an exciting opportunity for you to be a part of this journey!!

The Lead Functional Consultant - Dynamics CRM is responsible for leading business process consulting, solution design, and client engagement activities for Microsoft Dynamics CRM implementations and transformation initiatives. This role acts as a trusted advisor to clients and serves as the primary liaison between business stakeholders, project teams, and delivery resources to ensure successful execution of CRM solutions aligned with business objectives and operational requirements. The position drives project discovery, scope validation, business process analysis, fit-gap assessments, functional requirements gathering, solution alignment, mentoring, organizational change support, and delivery excellence throughout the implementation lifecycle.

Mandatory Skills

Microsoft Dynamics CRM,Dynamics CRM Functional Consulting,CRM Implementation,Business Process Consulting,Requirements Gathering,Solution Design,Functional Documentation,Business Requirements Documentation,Workflow Documentation,Process Flow Documentation,Functional Specifications,CRM Administration,CRM Configuration,User Acceptance Testing,Deployment Readiness,Functional Troubleshooting,Client Engagement,Stakeholder Management,Team Mentoring,Customer Relationship Management,Analytical Thinking,Problem Solving,Communication Skills

Role

• Lead business process analysis, discovery sessions, fit-gap assessments, and requirements gathering activities for Microsoft Dynamics CRM implementations.
• Serve as the primary functional liaison between clients, project teams, technical resources, and delivery stakeholders.
• Collaborate with Solution Architects, technical leads, and project managers to support successful solution delivery and implementation activities.
• Support detailed scope confirmation, business process mapping, and future-state solution discussions with clients.
• Facilitate workshops, solution presentations, and client communication activities throughout the project lifecycle.
• Develop and maintain functional documentation including business requirements, workflow documentation, process flows, and functional specifications.
• Support solution configuration activities and provide guidance on Microsoft Dynamics CRM administration and configuration capabilities.
• Assist with user acceptance testing, deployment readiness, organizational change activities, and go-live support initiatives.
• Troubleshoot functional issues and support resolution activities during implementation and post-deployment phases.
• Contribute to enterprise CRM delivery methodologies, implementation best practices, and continuous improvement initiatives.
• Mentor team members and support knowledge sharing across project teams and functional consulting resources.
• Support project management coordination activities as needed to ensure successful project execution and client satisfaction.

Job-related Experience

• Experience in Microsoft Dynamics CRM consulting, enterprise application delivery, business process consulting, or customer engagement environments is required.

Flsa

Exempt

EEO Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

Location

Ahmedabad, Gujarat, India;Pune, Maharashtra, India

Education Qualification

MBA

Desirable Skills

Microsoft Dynamics CRM Certification,CRM Configuration Certification

Experience

7 to 11 Years