CRM Executive – Handover

Raghuram Infra; Hyderabad; On-site; INR 500,000 - 800,000; Full time

Job summary

A leading infrastructure company in Hyderabad is seeking a Customer Relationship Management professional with 2–5 years of experience. This role involves coordinating handover processes, communicating with customers, and managing documentation to ensure a smooth transition. The ideal candidate will possess strong customer service skills and familiarity with real estate documentation and CRM software. Competitive salary and opportunities for professional growth are included.

Responsibilities

• Coordinate with various teams for handover.
• Inform customers about possession and schedule.
• Prepare and execute all necessary documentation.
• Conduct physical handover and obtain customer acknowledgment.
• Handle post-possession concerns and ensure satisfaction.

Skills

Strong customer service skills

Communication skills

Coordination abilities

Knowledge of real estate documentation

Familiarity with CRM software

Problem-solving skills

Conflict resolution skills

Job description

Customer Relationship Management · Full Time · Hyderabad

Experience: 2–5 years

No of Positions: 1

Posted on: February 23, 2026

Job Description

Key Responsibilities

1. Pre-Handover Coordination

   Coordinate with Sales, Accounts, Legal, Projects, and Facility teams before handover.

   Verify customer documentation, payment clearance, and agreement compliance.

   Ensure all dues, maintenance charges, and statutory payments are collected.

   Prepare handover checklists and possession documents.

   Conduct internal flat inspections at site upon receiving confirmation from the Engineering/Projects team that units are ready for inspection.

   Physically verify finishing, fittings, fixtures, and overall readiness of the unit.

   Prepare a detailed snag list highlighting defects, incomplete works, or quality issues.

   Coordinate with the Engineering/Projects team to ensure timely rectification of snags.

   Track and follow up until all identified snags are cleared before offering possession to the customer.

   Maintain proper documentation and status updates of snag closures.

2. Customer Communication

   Inform customers about handover schedules and procedures.

   Arrange and coordinate customer inspection visits.

   Address customer queries regarding possession, documentation, and snag status.

   Maintain regular follow-ups to ensure timely possession.

3. Documentation & Compliance

   Prepare and execute possession letters, handover forms, indemnity bonds, and related documents.

   Maintain accurate CRM records and customer data.

4. Handover Process Execution

   Schedule and conduct physical handover of units.

   Obtain customer acknowledgment and signatures on possession documents.

   Handover keys, access cards, and welcome kits.

   Coordinate with Facility/Property Management team for post-handover transition.

5. Post-Handover Support

   Handle initial post-possession concerns within defined timelines.

   Ensure smooth transition to Facility Management team.

   Track customer satisfaction and feedback.

Required Skills & Experience

• Strong customer service and communication skills
• Good coordination and follow-up abilities
• Knowledge of real estate documentation and possession process
• Familiarity with CRM software
• Problem-solving and conflict resolution skills

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