Crm Executive

Greenmark Developers Pvt Ltd; New Delhi; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Opportunity to work with growing real‑

Residential real estate exposure

Career growth opportunities

Collaborative work environment

Job summary

Greenmark Developers Pvt Ltd in Hyderabad is seeking a CRM Executive with 1-4 years experience to manage customer queries, bookings to possession, and CRM data. You will coordinate with Sales, Projects, Accounts and Legal to ensure timely resolutions and accurate records.

The role offers exposure to residential real estate projects, a collaborative environment, and opportunities to grow in customer lifecycle management while maintaining a positive customer experience.

Qualifications

• 14 years of CRM experience, preferably in real estate or construction.
• Good communication and interpersonal skills.
• Proficiency in MS Excel, Word and CRM/ERP software.
• Ability to manage multiple CRM requests and meet deadlines.

Responsibilities

• Handle customer queries and provide timely resolutions.
• Manage customer communication from booking to possession.
• Coordinate with Sales, Projects, Accounts, Legal and other internal teams.
• Maintain accurate customer records and CRM data.
• Track customer requests, complaints and service issues and ensure closure within timelines.
• Coordinate payment reminders, documentation and agreement-related activities.
• Provide regular updates to customers regarding project progress, possession and other activities.
• Maintain proper documentation of customer interactions and follow-ups.
• Prepare CRM reports and MIS related to customer requests, collections and closures.
• Ensure a positive customer experience throughout the customer lifecycle.

Job description

Position CRM Executive

Experience 1- 4 Years

Location Kollur - Hyderabad

Industry Real Estate / Construction

Employment Type Full-Time

About Greenmark Developers

Green mark Developers Pvt. Ltd. is a growing real estate development company focused on creating quality residential communities and thoughtfully planned homes. With a strong focus on quality, customer satisfaction, timely delivery, and professional execution, Green mark Developers is committed to delivering projects that create long-term value for customers.

Key Responsibilities

• Handle customer queries and provide timely resolutions.
• Manage customer communication from booking to possession.
• Coordinate with Sales, Projects, Accounts, Legal and other internal teams.
• Maintain accurate customer records and CRM data.
• Track customer requests, complaints and service issues and ensure closure within timelines.
• Coordinate payment reminders, documentation and agreement-related activities.
• Provide regular updates to customers regarding project progress, possession and other activities.
• Maintain proper documentation of customer interactions and follow-ups.
• Prepare CRM reports and MIS related to customer requests, collections and closures.
• Ensure a positive customer experience throughout the customer lifecycle.

Candidate Profile

• Any Graduate
• 14 years of experience in CRM / Customer Relationship Management, preferably in the real estate or construction industry.
• Good communication and interpersonal skills.
• Strong customer-handling and problem-solving abilities.
• Good coordination and follow-up skills.
• Proficiency in MS Excel, Word and CRM/ERP software.
• Ability to manage multiple customer requests and meet deadlines.
• Candidates with experience in residential real estate CRM will be preferred.

What We Offer

• Opportunity to work with a growing real estate organization.
• Professional and collaborative work environment.
• Learning and career growth opportunities.
• Exposure to residential real estate projects and customer lifecycle management.