CRM Executive For Real Estate Developer

Aarohana Projects; Devanahalli; On-site; INR 450,000 - 700,000; Full time

Job summary

Aarohana Projects in Bengaluru seeks a proactive CRM Executive to manage post-sales customer relationships for residential projects. You will be the primary contact after booking, coordinating payments, documentation, construction updates, registrations, and possession activities from the Devanahalli project onward.

The role demands strong communication, coordination across departments, and meticulous record-keeping, with Excel and CRM software experience essential to ensure customer

Qualifications

• 2-5 years of experience in CRM/Post Sales with a residential real estate developer.
• Experience handling customer collections, payment follow-ups, registrations, and customer documentation.
• Strong communication and interpersonal skills.
• Good knowledge of Microsoft Excel and CRM software (Zoho CRM, LeadSquared, Sell.Do, or similar).

Responsibilities

• Manage post-booking customer relationships from booking until possession.
• Track customer payment schedules and coordinate timely collections.
• Generate and send demand letters, payment reminders, receipts, and customer communications.
• Coordinate with the Accounts team regarding payment updates and outstanding collections.
• Maintain accurate customer records and update the CRM system regularly.
• Coordinate documentation including KYC, agreements, registration, loan processing, and customer files.
• Liaise with banks for home loan documentation and disbursements.
• Handle customer queries, complaints, and service requests professionally.
• Coordinate with Sales, Accounts, Legal, Engineering, and Site teams to ensure timely resolution of customer issues.
• Share construction progress updates and important project communications with customers.
• Coordinate possession schedules and handover documentation.
• Prepare weekly and monthly MIS reports on collections, customer queries, pending documentation, registrations, and CRM activities.
• Ensure high standards of customer satisfaction throughout the customer lifecycle.

Job description

Aarohana Projects is a premium real estate developer based in Bengaluru, committed to delivering high-quality residential developments with a strong focus on customer experience, transparency, and timely execution.

We are looking for a proactive and customer-focused CRM Executive to manage post-sales customer relationships for our residential projects.

The selected candidate will serve as the primary point of contact for customers after booking, ensuring smooth coordination of payments, documentation, construction updates, registrations, and possession activities.

The initial responsibility will be to manage our Devanahalli residential project (140 flats), while also helping establish CRM processes for our upcoming project.

Key Responsibilities

• Manage post-booking customer relationships from booking until possession.
• Track customer payment schedules and coordinate timely collections.
• Generate and send demand letters, payment reminders, receipts, and customer communications.
• Coordinate with the Accounts team regarding payment updates and outstanding collections.
• Maintain accurate customer records and update the CRM system regularly.
• Coordinate documentation including KYC, agreements, registration, loan processing, and customer files.
• Liaise with banks for home loan documentation and disbursements.
• Handle customer queries, complaints, and service requests professionally.
• Coordinate with Sales, Accounts, Legal, Engineering, and Site teams to ensure timely resolution of customer issues.
• Share construction progress updates and important project communications with customers.
• Coordinate possession schedules and handover documentation.
• Prepare weekly and monthly MIS reports on collections, customer queries, pending documentation, registrations, and CRM activities.
• Ensure high standards of customer satisfaction throughout the customer lifecycle.

Candidate Profile

• 2-5 years of experience in CRM/Post Sales with a residential real estate developer.
• Experience handling customer collections, payment follow-ups, registrations, and customer documentation.
• Strong communication and interpersonal skills.
• Good knowledge of Microsoft Excel and CRM software (Zoho CRM, LeadSquared, Sell.Do, or similar).
• Ability to coordinate effectively with multiple internal departments.
• Well-organized, detail-oriented, and capable of managing multiple customers simultaneously.

Preferred Skills

• Customer Relationship Management
• Post Sales
• Collections
• Payment Follow-up