Crm Executive

Guardwel Industries; Mumbai; On-site; INR 350,000 - 500,000; Full time

Job summary

Guardwel Industries in Mumbai, India seeks a dedicated professional to manage delivery challan (DC) processes, billing coordination, and post-sales support. You will resolve DC and billing issues, coordinate with Accounts, and follow up on overdue payments, ensuring CRM and documentation integrity.

The role involves maintaining training records, generating status reports, and ensuring compliance with company procedures across post-sales activities.

Responsibilities

• Resolve DC-related issues and ensure timely clearance
• Handle billing issues and coordinate with internal teams for resolution
• Fix vehicle-related issues, including GST/documentation detention cases
• Coordinate with customers and Accounts to resolve GST or billing delays
• Follow up with customers for outstanding payments and support recovery
• Maintain records of DCs, billing issues, payment follow-ups, and CRM notes
• Maintain DCRM training records and provide regular updates
• Prepare reports on DC clearance, pending payments, billing issues, and training status
• Coordinate with internal teams for smooth post-sales operations and customer support
• Ensure compliance with company procedures and documentation standards

Job description

Role & responsibilities:

• Resolve all Delivery Challan (DC) related issues and ensure timely DC clearance.
• Handle billing-related issues and coordinate with internal departments for resolution.
• Resolve vehicle-related issues, including GST/documentation-related detention cases.
• Coordinate with customers and the Accounts team to resolve payment delays due to GST or billing issues.
• Follow up with customers for outstanding payments and support payment recovery.
• Maintain accurate records of DCs, billing issues, payment follow-ups, and CRM documentation.
• Maintain DCRM training records and provide regular training updates.
• Prepare reports on DC clearance, pending payments, billing issues, and training status.
• Coordinate with internal teams to ensure smooth post-sales operations and customer support.
• Ensure compliance with company procedures and documentation standards.