CRM Developer - Dynamics 365

Gainwell Technologies; Bengaluru; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

Gainwell Technologies is seeking a CRM Developer - Dynamics 365 with 6+ years of experience to design, develop, test, and support CRM solutions. You will work on Dynamics 365 CE, Power Apps, Power Automate, and Power BI, collaborating with stakeholders to meet business needs while maintaining security and quality standards.

The role focuses on application development with no PHI/PII handling, supporting the Dynamics 365 platform, and creating technical documentation for deployment guides.

Qualifications

• 6+ years of experience in CRM application development and support.
• Proven hands‑on experience with Microsoft Dynamics 365 Customer Engagement (CE/CRM).
• Experience creating and managing Power Automate (Flows).
• Strong understanding of Dynamics 365 workflows, configurations, and customization techniques.
• Experience integrating Dynamics 365 with external systems and applications.

Responsibilities

• Having 6 or more years of experience, this position will be responsible for supporting CRM application initiatives through design, development, testing, and ongoing support.
• Design, develop, and implement Microsoft Dynamics 365 Customer Engagement (CRM) solutions in alignment with Gainwell application development standards.
• Collaborate with business stakeholders and functional analysts to gather, analyze, and document requirements.
• Customize and configure Dynamics 365 entities, forms, views, business rules, workflows, and security roles to meet business needs.
• Build extensions and custom components using Power Apps and Power Automate (Flows).
• Develop and support Power BI reports and dashboards leveraging Dynamics 365 data.
• Perform unit testing, system validation, and support defect resolution activities.
• Provide ongoing application support and maintenance for the Dynamics 365 platform.
• Create and maintain technical documentation, including design specifications, configurations, and deployment guides.
• Ensure CRM solutions comply with Gainwell security, quality, and operational standards.

Skills

CRM development

Analytical thinking

Verbal and written communication

Enterprise environment work

Education

Bachelor’s degree in Computer Science/IT

Tools

Microsoft Dynamics 365 CE/CRM

Power Apps

Power Automate

Power BI

Job description

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Date: Aug 12, 2026

Location: Bangalore, KA, IN, 560100

Work Mode: Remote India

Summary

As an CRM Developer - Dynamics 365 at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.This role is strictly involved in the development of the product and does not involve access to Protected Health Information (PHI) & Personally Identifiable Information (PII) or any secured/confidential client data. The work is limited to application development and does not include handling or processing of sensitive health information.

Your role in our mission

Responsibilities:

• Having 6 or more years of experience, this position will be responsible for supporting CRM application initiatives through design, development, testing, and ongoing support.
• Design, develop, and implement Microsoft Dynamics 365 Customer Engagement (CRM) solutions in alignment with Gainwell application development standards.
• Collaborate with business stakeholders and functional analysts to gather, analyze, and document requirements.
• Customize and configure Dynamics 365 entities, forms, views, business rules, workflows, and security roles to meet business needs.
• Build extensions and custom components using Power Apps and Power Automate (Flows).
• Develop and support Power BI reports and dashboards leveraging Dynamics 365 data.
• Perform unit testing, system validation, and support defect resolution activities.
• Provide ongoing application support and maintenance for the Dynamics 365 platform.
• Create and maintain technical documentation, including design specifications, configurations, and deployment guides.
• Ensure CRM solutions comply with Gainwell security, quality, and operational standards.

What we're looking for

Required Skills:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 6+ years of experience in CRM application development and support.
• Proven hands‑on experience with Microsoft Dynamics 365 Customer Engagement (CE/CRM).
• Experience creating and managing Power Automate (Flows).
• Strong understanding of Dynamics 365 workflows, configurations, and customization techniques.
• Experience integrating Dynamics 365 with external systems and applications.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent verbal and written communication skills.
• Ability to work effectively in a large, matrixed enterprise environment.