Crewing Executive

CMA CGM; Mumbai City; On-site; INR 450,000 - 750,000; Full time

Job summary

CMA CGM is seeking a qualified Crewing Operations professional in Mumbai to manage crew changes, arrange travel logistics, update the TOUCH system, and coordinate with Masters and agents. The role requires strong English, a Bachelor’s degree, and familiarity with STCW/MLC 2006 requirements.

Responsibilities include planning crew rotations, ensuring compliance with IMS and policies, and maintaining accurate crew documentation.

Qualifications

• Bachelor's degree or equivalent is required.
• Familiar with STCW certifications, Seafarers Employment Terms & Conditions, MLC 2006, CBA, and Flag State requirements.

Responsibilities

• Ensure compliance with IMS and national/international maritime regulations.
• Coordinate crew changes with vessel Masters, port agents, and stakeholders.
• Manage travel logistics including air tickets, hotel bookings, and seafarer communications.
• Maintain and update TOUCH crew management system and organize join/sign-off briefings.
• Plan vessel visits to discuss crew issues and promote engagement; support 12-month crew shift planning.
• Ensure onboard crew compliance with crewing policies and organize records and sign-on/off processes under DG e-governance.

Skills

Proactiveness

Communication skills

Crewing operations

Teamwork

Problem solving

Resilience

STCW knowledge

Education

Bachelor's degree or equivalent

Familiar with STCW, MLC 2006, Flag State requirements

Tools

MS Office

Job description

Job Purpose:

• Manage the Operations

Relationships:

Hierarchical (control, guidance, supervised positions):

• Reports to: Crewing Manager

I. JOB DESCRIPTION

Responsibilities and Duties:

1. General

• Ensure compliance with the companys Integrated Management System (IMS) and all relevant national and international maritime regulations.


• Perform all duties in alignment with company policies on quality, health, safety, environment, and ethics.


• Contribute to continuous improvement initiatives and provide regular performance reports.

2. Crew Logistics

• Coordinate with vessel Masters, port agents, and stakeholders to arrange timely and efficient crew changes.


• Manage travel logistics including air tickets, hotel bookings, and communication with seafarers for on/o sign and training purposes.


• Maintain and update the CMA Ships Crew Management System TOUCH.


• Organize briefing and debriefing sessions for joining and signing-off crew members.

3. Training

• Plan and schedule vessel visits to discuss crew-related issues and promote engagement, as directed by the Crew Manager.

4. Planning

• Support planning activities for crew vacations, medical care including liaison with P&I team, certifications, and other personnel requirements.


• Assist in preparing 12-month forward crew shift plans for all ratings.


• Ensure onboard crew compliance with company crewing policies and procedures.

5. Document Control

• Monitor and update seafarer documentation, ensuring timely renewal of certificates and licenses.


• Manage candidate data entry in TOUCH and payroll systems.


• Support certificate appraisal and approval processes.


• Organize and maintain both hard and soft copies of crew-related records as required in compliance with internal & external policies


• Ensure timely sign on & off completion in DG e-governance including generating of Form 1 and AOA as required.


• Applying & coordinating with flag state for required endorsement or other related documents in compliance with vessels flag.

6. Reporting

• Assist Crew Management in generating and submitting required reports and performance data.


• To ensure that the Crewing Manager / Team Leader is always kept updated and fully informed about all exceptional cases


• To perform ad hoc tasks as requested by the Crewing Manager / Team Leader

Performance indicators:

• Quality of planning reflected in crewing software on 12 months period for TOP 5, 6 months period for the rest of seafarers


• Data quality recorded in crewing software by planning team


• Monthly KPI for the Company

Performance Evaluation:

• Annually / Biannually

II. JOB SPECIFICATIONS

Education Level:

• Bachelors degree or equivalent qualification.


• Preferably familiar with STCW certifications, Seafarers Employment Terms & Conditions, MLC 2006, CBA, and Flag State requirements.


• Proficient in MS Office applications (Word, Excel, Outlook, PowerPoint).


• Strong command of English, both written and spoken.

Job Skills:

• Proactiveness


• Good communication skills


• Proper experience in crewing operations


• Ability to work independently and as part of a team


• Judgment and problem-solving skills


• Resilience to high-effort and high-stress situations


• Good understanding of STCW requirements and MLC 2006

Required Work Experience:

• Experience in crewing operations