Credit Card Claims Workflow Coordinator

U.S. Bank; Chennai; On-site; INR 520,000 - 720,000; Full time

Job summary

U.S. Bancorp India is seeking a Credit Card Claims Workflow Coordinator to provide day-to-day coordination and operational support for accurate, timely processing of customer credit card claims in compliance with regulations and internal policy.

The role manages workflow, monitors case levels, and collaborates with Claims Processors to resolve issues and maintain quality and service standards. The candidate should have 4+ years in operations services, strong customer service, and excellent

Qualifications

• Knowledge of products, services, terminology, procedures and systems related to the area.
• Proven commitment to high quality customer service.
• Ability to work with external and internal customers.
• Strong data interpretation to identify and resolve exceptions.

Responsibilities

• Coordinate day-to-day workflow distribution to ensure timely processing.
• Monitor case levels and address exceptions with Claims Processors.
• Analyze operational trends and drive process improvements.
• Maintain productivity, quality and service standards in a fast-paced environment.
• Support team members and identify knowledge gaps.

Skills

Workload Prioritization

Production Coordination

Quality Assurance

Case Management

Reporting

Process Improvement

Issue Resolution

Operational Support

Stakeholder Collaboration

Systems Proficiency

Communication Skills

Team Coordination

Education

High school diploma or equivalent

Tools

PC skills

Job description

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Credit Card Claims Workflow Coordinator provides day-to-day coordination and operational support to ensure customer credit card claims are processed accurately, timely, and in compliance with regulatory and internal policy requirements. This role manages workflow distribution, monitors case levels, and partners with Claims Processors to address exceptions, resolve issues, and maintain productivity, quality, and service standards. The coordinator helps other team members, identifies performance and knowledge gaps. The role also analyzes operational trends, promotes process improvements, and helps drive a positive customer experience.

Basic Qualifications

• High school diploma or equivalent
• Four to five years or more of operations services related work experience

Must Have Experience

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment - Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Physical requirements could be standing or sitting for extended periods of time, and repetitive motions
• Ability to identify, analyze and resolve exceptions through data interpretation
• Strong PC skills
• Good verbal and written communication skills

Skills

• Workload Prioritization
• Production Coordination
• Quality Assurance
• Case Management
• Reporting
• Process Improvement
• Issue Resolution
• Operational Support
• Stakeholder Collaboration
• Systems Proficiency

Competencies

• Team Coordination
• Claims Management
• Coaching & Mentoring
• Workflow Management
• Regulatory Compliance
• Customer Focus
• Problem Solving & Critical Thinking
• Communication Skills
• Continuous Improvement

Experience - 4 +Years

Location - Chennai

Location expectations

This role requires working from a U.S. Bank location 5 days per week

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.