Credit Card Claims Workflow Coordinator

U.S. Bancorp India; Chennai; Presencial; INR 450.000 - 650.000; Jornada completa

Descripción de la vacante

U.S. Bancorp India is seeking a Credit Card Claims Workflow Coordinator to provide day-to-day coordination and operational support to ensure timely, compliant credit card claims processing.

The role involves workflow distribution, monitoring case levels, addressing exceptions with Claims Processors, and driving productivity and service standards while identifying performance gaps. The ideal candidate has 4+ years in operations services, strong customer service focus, and solid knowledge of

Formación

• High school diploma or equivalent.
• 4+ years of operations services experience.
• Knowledge of products, services, terminology, procedures and applicable laws/regulations.
• Proven commitment to high quality customer service.
• Ability to work with internal and external customers.

Responsabilidades

• Coordinate day-to-day workflow and distribute work to team members.
• Monitor case levels, address exceptions and partner with processors.
• Analyze trends and promote process improvements.
• Support productivity, quality and customer experience.

Conocimientos

Workload prioritization

Production coordination

Quality assurance

Case management

Reporting

Process improvement

Issue resolution

Operational support

Stakeholder collaboration

Systems proficiency

Descripción del empleo

At U.S. Bancorp India, we're on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

The Credit Card Claims Workflow Coordinator provides day-to-day coordination and operational support to ensure customer credit card claims are processed accurately, timely, and in compliance with regulatory and internal policy requirements. This role manages workflow distribution, monitors case levels, and partners with Claims Processors to address exceptions, resolve issues, and maintain productivity, quality, and service standards. The coordinator helps other team members, identifies performance and knowledge gaps. The role also analyzes operational trends, promotes process improvements, and helps drive a positive customer experience.

Basic Qualifications

• - High school diploma or equivalent
• - Four to five years or more of operations services related work experience

Must Have Experience

• - Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• - Proven commitment to high quality customer service
• - Ability to work well with external and internal customers
• - Good time management skills to maximize production and execution of tasks in a fast-paced environment
• - Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• - Physical requirements could be standing or sitting for extended periods of time, and repetitive motions
• - Ability to identify, analyze and resolve exceptions through data interpretation
• - Strong PC skills
• - Good verbal and written communication skills

Skills

Workload Prioritization, Production Coordination, Quality Assurance, Case Management, Reporting, Process Improvement, Issue Resolution, Operational Support, Stakeholder Collaboration, Systems Proficiency.

Competencies

Team Coordination, Claims Management, Coaching & Mentoring, Workflow Management, Regulatory Compliance, Customer Focus, Problem Solving & Critical Thinking, Communication Skills, Continuous Improvement

Experience

4 +Years

Location

Chennai

Location expectations

This role requires working from a U.S. Bank location 5 days per week

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants - https://careers.usbank.com/global/en/disability-accommodations-for-applicants

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.