Credit Card Claims Team Manager

U.S. Bank; Chennai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

U.S. Bancorp India is seeking a Claims Processing Team Manager to lead claims operations, oversee Team Leads and staff, and drive performance, quality and compliant outcomes. The role emphasizes transformation initiatives, policy adherence, and effective customer service.

Location: Chennai. Requires 8+ years experience with strong leadership and regulatory knowledge. 5 days on-site per week at a U.S. Bank location.

Qualifications

• Thorough knowledge of operational functions, systems and procedures.
• Understanding of applicable laws and regulations.
• Strong organizational and project management capabilities.

Responsibilities

• Lead and manage claims processing operations to ensure timely, accurate resolutions.
• Oversee Team Leads and frontline staff, driving performance and accountability.
• Drive transformation initiatives to improve efficiency, quality and risk management.
• Coordinate system changes from an operations perspective and ensure compliance.

Skills

Operational Management

Team Leadership

Coaching & Talent Development

Performance Management

Regulatory Compliance

Process Improvement

Customer Relationships

Project Management

Change Management

Risk Management

Communication Skills

Stakeholder Management

Decision Making

Problem Solving

Workforce Planning

Education

Bachelor's degree

Job description

At U.S. Bancorp India, we're on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at - all from Day One.

Job Description

The Claims Processing Team Manager is responsible for leading and managing claims processing operations to ensure timely, accurate, and compliant resolution of customer claims while delivering exceptional customer outcomes. This role oversees Team Leads and frontline claims professionals, drives operational performance, manages financial results, and executes strategic transformation initiatives that improve efficiency, quality, risk management, and customer experience. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Participates in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective. Directly and through staff, manages and coordinates the operational activities for assigned functional area(s)/region(s). Ensures quality service and effective operations support for all assigned internal and external customers. Leads high performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees. Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility. Participates in the review and improvement of operational systems and procedures relevant to assigned units.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically three or more years of relevant experience

Must Have Experience

• Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
• Understanding of applicable Federal and State laws and regulations
• Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
• Good organizational, managerial and project management skills
• Well-developed customer relations skills
• Excellent interpersonal and verbal and written communication skills
• Excellent supervisory and management skills
• Ability to manage multiple tasks

Skills

• Operational Management
• Team Leadership
• Coaching & Talent Development
• Performance Management
• Fraud & Dispute Claims Knowledge
• Regulatory Compliance
• Process Improvement
• Customer Relationship Management
• Project Management
• Change Management
• Organizational Skills
• Financial Analysis
• Risk Management
• Communication Skills
• Stakeholder Management
• Decision Making
• Problem Solving
• Workforce Planning
• Systems & Process Knowledge
• Multi-Tasking/Prioritization

Competencies

• Operational Leadership
• People Leadership & Talent Development
• Performance Management
• Regulatory & Compliance Management
• Fraud & Dispute Operations Expertise
• Process Improvement & Operational Excellence
• Customer Focus
• Communication & Influencing
• Project & Change Management
• Planning
• Organization & Execution

Experience

8+ Years (3yrs is Team Handling)

Location

Chennai

Location expectations

This role requires working from a U.S. Bank location 5 days per week

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting.

U.S. Bancorp India is a part of the U.S. Bank family.

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what you excel at - all from Day One.