Credit Bureau & Operations Specialist

Uniform 2 Corporate Hr Services; Mumbai; On-site; INR 400,000 - 640,000; Full time

Job summary

Uniform 2 Corporate Hr Services is seeking a detail-oriented professional for NBFC/digital lending operations in Mumbai. The role focuses on credit bureau processes, dispute handling, and reconciliation across multiple teams.

Strong Excel skills and English communication are essential for accurate data handling and case closure. The candidate will work with LMS/CRM or loan-servicing platforms to manage customer and lender queries, ensure compliance, and support end-to-end resolution of escalated

Qualifications

• Experience with CIBIL, Experian, Equifax, and CRIF High Mark processes.
• Understanding of credit bureau reporting, disputes, corrections, and reconciliation.
• LMS/CRM or loan-servicing platforms experience.
• Strong Excel/Google Sheets skills with large datasets.
• Knowledge of loan repayment, DPD, outstanding, closure, NOC, and refunds.
• Excellent written and verbal English communication.
• Ability to coordinate with multiple teams and follow up through closure.
• Strong attention to detail and ownership of cases.

Skills

Credit bureau knowledge

Excel/Google Sheets

English communication

Analytical skills

Reconciliation

Stakeholder coordination

Attention to detail

Ownership of cases

Tools

LMS/CRM platforms

Job description

Industry: NBFC / Digital Lending / Financial Services

• Working knowledge of CIBIL, Experian, Equifax, and CRIF High Mark processes.
• Practical understanding of credit bureau reporting, disputes, corrections, and reconciliation.
• Working knowledge of CKYC/CERSAI and KYC operations.
• Experience handling customer grievances and escalated operational complaints.
• Experience with LMS/CRM or loan-servicing platforms.
• Strong Excel/Google Sheets skills and ability to work with large datasets.
• Good understanding of loan repayment, DPD, outstanding, closure, NOC, and refund processes.
• Strong analytical and reconciliation skills.
• Good written and verbal English communication.
• Ability to coordinate with multiple teams and follow up until closure.
• Strong attention to detail and ownership of assigned cases.