Counter Manager - Multibrand - Full Time - Mall Of Millenium - Pune

The Estee Lauder Companies Inc.; Pune District; On-site; INR 400,000 - 650,000; Full time

Job summary

The Estee Lauder Companies Inc. seeks a dynamic Counter Manager to lead and develop a team of Sales Associates. You will coach staff, drive sales, manage customer service, and oversee store operations with strategic in‑store events and CRM leadership. A proven track record in fast-paced retail is essential for success.

Join a prestige beauty leader and help recruit, retain and engage customers while delivering exceptional results and career growth opportunities.

Qualifications

• Retail management or counter leadership experience.
• Proven ability to coach and develop sales staff.
• Strong customer service and relationship management.
• Experience with strategic event management and retail planning.
• Proficiency in Microsoft Excel and basic computer systems.

Responsibilities

• Lead and develop Sales Associates to hit sales, service and ops targets.
• Plan and execute in-store events and promotions.
• Manage customer relationships and CRM practices.
• Coach team to improve performance and accountability.
• Collaborate with store leadership on business planning.

Skills

Leadership

Coaching

Customer service

Communication

Teamwork

Organizational skills

Proactive

Sales targets

Business planning

Tools

Microsoft Excel

Email system

POS system

Job description

DescriptionWe are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team.If you are an ambitious self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry.With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.Qualifications⁃ Effective verbal and written communication skills. Excellent interpersonal skills⁃ Quality customer service skills. Skilled at winning people over⁃ Results oriented, with high drive to meet objectives and standards⁃ Pursue goals beyond what is required or expected of them⁃ Senses others' development needs and bolsters their abilities⁃ Anticipates, recognizes, and meets customers' needs⁃ Handles difficult and tense customer service situations with diplomacy and tact⁃ Guides the performance of others while holding them accountable⁃ Cultivate and maintain extensive informal networks⁃ Models team qualities like respect, helpfulness, and cooperation⁃ High attention to detail and organisational skills⁃ The ability to work autonomously and contribute to the team⁃ Proactive and positive approach to work and tasks⁃ Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge⁃ Retail sales experience.⁃ Teamleadership⁃ degree of experience dependent on business/Store size.⁃ Experience in strategic planning and execution⁃ Ability to develop financial plans and manage resources⁃ Working knowledge of a computerised system including email, Microsoft Excel