Counsellor

Medipulse Hospital; Jodhpur; On-site; INR 180,000 - 340,000; Full time

Job summary

Medipulse Hospital in India is seeking a Counsellor to provide emotional, psychological, and informational support to patients and their families. You will counsel patients about treatment procedures, address concerns, and help patients cope with stress while guiding them through hospital processes.

The role requires strong communication, empathy, and the ability to maintain confidentiality. Fresh graduates with good communication skills may be considered; 0-2 years of hospital counselling

Qualifications

• Master's / Bachelor’s degree in Psychology, Social Work, Counselling, or related field.
• 0-2 years of experience in hospital/clinical counselling (freshers with good communication skills may be considered).
• Knowledge of hospital processes, patient care, and counselling techniques preferred.

Responsibilities

• Provide pre-treatment and post-treatment counselling to patients and families.
• Offer emotional and psychological support to patients dealing with illness, hospitalization, or procedures.
• Educate patients and attendants regarding treatment plans, procedures, discharge instructions, and follow-up care.
• Act as a liaison between patients, doctors, and hospital departments for smooth communication.
• Assist in addressing patient concerns, fears, and grievances with empathy.
• Support patients in decision-making related to treatment options.
• Maintain counseling records and prepare daily/weekly reports for management.
• Participate in patient feedback collection and contribute to service improvement.
• Assist in health awareness programs, support groups, and patient education initiatives.
• Ensure confidentiality and respect for patients rights at all times.

Skills

Communication skills

Empathy

Confidentiality

Documentation

Stress management

Teamwork

Education

Master's / Bachelor’s degree in Psychology, Social Work, Counselling, or related field

Job description

The Counsellor is responsible for providing emotional, psychological, and informational support to patients and their families. The role includes counselling patients regarding treatment procedures, addressing concerns, helping them cope with stress, and guiding them through hospital processes. The Counsellor also plays an important role in improving patient satisfaction and ensuring clear communication between patients and the medical team.

Key Responsibilities

• Provide pre-treatment and post-treatment counselling to patients and families.

• Offer emotional and psychological support to patients dealing with illness, hospitalization, or procedures.

• Educate patients and attendants regarding treatment plans, procedures, discharge instructions, and follow-up care.

• Act as a liaison between patients, doctors, and hospital departments for smooth communication.

• Assist in addressing patient concerns, fears, and grievances with empathy.

• Support patients in decision-making related to treatment options.

• Maintain counseling records and prepare daily/weekly reports for management.

• Participate in patient feedback collection and contribute to service improvement.

• Assist in health awareness programs, support groups, and patient education initiatives.

• Ensure confidentiality and respect for patients rights at all times.

Qualifications Experience

• Master s / Bachelor s degree in Psychology, Social Work, Counselling, or related field.

• 0-2 years of experience in hospital/clinical counselling (fresher s with good communication skills may also be considered).

• Knowledge of hospital processes, patient care, and counselling techniques preferred.

Skills Competencies

• Strong communication and listening skills.

• Empathy, patience, and a supportive attitude.

• Ability to handle sensitive situations with confidentiality.

• Good documentation and reporting ability.

• Stress management and conflict resolution skills.

• Teamwork and coordination with clinical and non-clinical staff.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.