Core Technical Support Executive 1.5+Yrs Pune Virtual Interview

White Horse Manpower Consultancy; Pune District; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

Incentives and bonuses

Job summary

White Horse Manpower Consultancy in Pune is seeking a customer support professional to provide technical assistance to users via voice and other channels. You will troubleshoot and resolve technical issues and ensure clear, accurate resolutions for customer concerns.

Responsibilities include basic issue diagnosis, escalation when required, maintaining records of interactions, and coordinating with internal technical teams to resolve complex problems.

Qualifications

• Maintain proper records of customer interactions and resolutions.
• Coordinate within internal technical teams for complex issues.
• Excellent customer experience and professional communication.
• Follow standard operating procedures.

Responsibilities

• Provide technical support to customers/users through voice and other support channels.
• Troubleshoot and resolve technical issues.
• Understand customer concerns and provide accurate resolutions.
• Perform basic issue diagnosis, escalate when required.

Skills

Customer service

Troubleshooting

Communication

Record keeping

Coordination

Job description

Provide technical support to customers/users through voice other support channels

Troubleshoot resolve technical issues

Understand customer concerns provide accurate, resolutions

Perform basic issue diagnosis, troubleshooting escalation when required

Required Candidate profile

• Maintain proper records of customer interactions resolutions
• Coordinate withinternal technical teams complex issues
• Excellent customer experience professional comm
• Follow standard operating procedures

Perks and benefits

• Plus incentives and bonuses