Copilot Engineer

Orbia; Pune District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Orbia Advance Corporation in Pune invites an experienced Copilot Engineer to join our IT enablement teams. You will support Microsoft 365 Copilot and Copilot Studio, resolve incidents, and drive improvements across governance and security.

You will collaborate with architects, developers, and business users to deploy new features, monitor usage, and maintain knowledge content while aligning with Orbia's digital workplace standards.

Qualifications

• Experience supporting Copilot products; familiarity with Microsoft 365 Copilot ecosystem.
• Ability to document root causes, solutions and known errors in a knowledge base.
• Experience in incident resolution and SLA-driven environments.

Responsibilities

• Provide L2/L3 support for Microsoft 365 Copilot and Copilot Studio, resolving incidents and service requests within SLA.
• Troubleshoot and resolve issues with Copilot agents, prompts, connectors, and M365 Copilot experiences.
• Act as an escalation point for the service desk and citizen developers on Copilot topics.
• Document root causes, known errors, and solutions in the knowledge base.
• Support the build, testing, and deployment of Copilot Studio agents alongside makers and the Architect.
• Configure topics, actions, connectors, and knowledge sources for agents.
• Implement enhancements and new capabilities as Copilot features evolve.
• Monitor agent performance, usage, and quality; tune and improve over time.
• Track the Microsoft 365 Copilot and Copilot Studio roadmap; test and bring new features and capabilities into Orbia.
• Pilot and roll out enhancements, templates, and reusable components.
• Support onboarding, training, and adoption for business users and citizen developers.
• Maintain onboarding guides, FAQs, and knowledge-base content.
• Apply the environment, access, and DLP guardrails defined by the Architect.
• Ensure Copilot agents and M365 Copilot usage follow Orbia security, data, and AI governance standards.
• Support responsible and secure publishing of agents to production.
• Support release, change, and configuration management for the Copilot estate.
• Track and report on tickets, usage, adoption, and service health.
• Follow GCC Pune pod ways of working for run and support.
• Work closely with the Power Platform & Copilot Studio Architect, the Power Platform Engineer, Microsoft 365 / Digital Workplace, and Security & Compliance teams, and with business users and makers.
• Coordinate with Microsoft and implementation partners on issues and new capabilities.

Skills

L2/L3 support

Troubleshooting

Incident management

Documentation

Tools

Copilot Studio

M365 Copilot

Power Platform

Knowledge base

Job description

About Orbia: Orbia Advance Corporation is a Purpose-led company with big aspirations. We are out to advance life around the world while maximising value to our shareholders, customers and employees. The Company is passionate about the topics that define how people will live and thrive tomorrow: the future of cities, buildings, agriculture, and materials. Orbia Advance Corporation has five business groups which offer innovative solutions across multiple industries including building and infrastructure, data communications, chemicals and more. In 2018, Orbia Advance Corporation bought a majority stake in Israeli-based Netafim, the world’s leader in drip irrigation, and is helping the world ‘grow more with less’ as it helps to solve food and water scarcity. Orbia Advance Corporation has operations in 41 countries with more than 22,000 employees.

We started as a producer of commodities and have evolved to become a provider of innovative solutions that address the global issues of rapid urbanisation, water and food scarcity, and a growing and aging population. We’re already a global leader in Polymers, Fluor, Building & Infrastructure, Datacom, and Precision Irrigation. We have embarked on a CEO-led transformation, as part of our journey to become a truly purpose-led, future fit company.

Key Responsibilities:

The Copilot Engineer will be responsible for:

User Support & Issue Resolution (L2 / L3)

• Provide L2/L3 support for Microsoft 365 Copilot and Copilot Studio, resolving incidents and service requests within SLA
• Troubleshoot and resolve issues with Copilot agents, prompts, connectors, and M365 Copilot experiences
• Act as an escalation point for the service desk and citizen developers on Copilot topics
• Document root causes, known errors, and solutions in the knowledge base

Copilot Studio Agents — Build & Enhancement

• Support the build, testing, and deployment of Copilot Studio agents alongside makers and the Architect
• Configure topics, actions, connectors, and knowledge sources for agents
• Implement enhancements and new capabilities as Copilot features evolve
• Monitor agent performance, usage, and quality; tune and improve over time

New Features, Capabilities & Enablement

• Track the Microsoft 365 Copilot and Copilot Studio roadmap; test and bring new features and capabilities into Orbia
• Pilot and roll out enhancements, templates, and reusable components
• Support onboarding, training, and adoption for business users and citizen developers
• Maintain onboarding guides, FAQs, and knowledge-base content

Governance, Security & Compliance

• Apply the environment, access, and DLP guardrails defined by the Architect
• Ensure Copilot agents and M365 Copilot usage follow Orbia security, data, and AI governance standards
• Support responsible and secure publishing of agents to production

Operations & Reporting

• Support release, change, and configuration management for the Copilot estate
• Track and report on tickets, usage, adoption, and service health
• Follow GCC Pune pod ways of working for run and support

Collaboration

• Work closely with the Power Platform & Copilot Studio Architect, the Power Platform Engineer, Microsoft 365 / Digital Workplace, and Security & Compliance teams, and with business users and makers
• Coordinate with Microsoft and implementation partners on issues and new capabilities.

Our Global brands: Dura-Line, Koura Global, Vestolit, Netafim, Alphagary, Wavin.

They offer a broad range of value-added solutions and finished products that contribute to customers’ success and ultimate improve the quality of life for people around the world. Along its commitment to good citizenship, Orbia Advance Corporation delivers Total Value to customers, employees and investors worldwide, every day