M365 Copilot Tech Lead

Wipro Limited; Pune District; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Wipro Limited is seeking a M365 Copilot Tech Lead in India to drive assessment and discovery for AI-enabled support transformations. You will identify AI use cases, design Copilot-powered processes, and implement Copilot Studio solutions across enterprise environments.

Responsibilities include governance design, knowledge management enablement, and creating scalable AI-driven support capabilities. Excellent collaboration and strategic thinking are essential.

Qualifications

• 8+ years in enterprise technology, support operations, service management, or digital transformation.
• 3+ years in AI, Generative AI, Copilot, Agentic AI, or intelligent automation solutions.
• Experience conducting assessments, operational reviews, and maturity assessments.
• Experience developing recommendations, transformation roadmaps, and implementation plans.
• Experience designing and implementing AI-powered support solutions within enterprise environments.
• Experience working with knowledge management platforms, enterprise search technologies, and support tooling ecosystems.
• Experience defining future-state operating models, governance frameworks, and service management practices.

Responsibilities

• Assess Production Support organizations end-to-end.
• Evaluate current-state support processes, governance, reporting, knowledge management, and team capability.
• Identify gaps, risks, bottlenecks, inefficiencies, and improvement opportunities.
• Conduct stakeholder interviews, workshops, and discovery sessions.
• Identify and prioritize AI use cases across support operations.
• Evaluate feasibility, business value, implementation complexity, and expected outcomes.
• Translate assessment findings into practical AI-enabled recommendations.
• Define AI-enabled future-state processes and governance models.
• Design intelligent support capabilities utilizing Copilot, AI agents, and enterprise knowledge assets.
• Implement Microsoft Copilot and Copilot Studio solutions.
• Build AI agents and copilots integrated with enterprise systems and operational data.
• Develop RAG-powered knowledge retrieval solutions.
• Implement intelligent triage, categorization, routing, and recommendation capabilities.
• Develop AI-driven knowledge search and retrieval capabilities.
• Automate support communications, RCA documentation, knowledge article creation, and handover generation.
• Enable operational reporting, analytics, and AI-powered insights.
• Define AI adoption and implementation roadmaps.
• Establish governance frameworks and success measures.
• Support deployment, adoption, change management, and continuous improvement initiatives.
• Define KPIs, reporting frameworks, dashboards, and measurement approaches.
• Gathering of requirements-Participate in gathering requirements for specific modules and ensure clear, structured documentation.
• Solution Design-Facilitate creation of application solution designs for a specific module under the guidance of the Project Manager, ensuring alignment with business requirements and technical standards.
• Coding and Configuration-Review the developed codes, resolve technical queries of the team for the assigned module and create consistent replication patterns, to ensure that the developed code aligns with the project standards.Collaborate with project managers through all phases of software development life cycle.
• Perform root-cause analysis to identify and troubleshoot recurring technical issues. Modify software codes to resolve errors, adapt to new hardware and software, enhance performance, and upgrade interfaces.
• Implementation-Collaborate with technical teams to validate configurations, facilitate integration of new applications, and address dependencies during deployment. Prepare user training documents and related frameworks to ensure smooth adoption new applications and minimize transition risks.

Skills

AI

Copilot

Knowledge management

Governance

Tools

Copilot Studio

RAG

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

M365 Copilot Tech Lead

Experience Requirement

• 8+ years of overall experience in enterprise technology, support operations, service management, or digital transformation.
• 3+ years of experience in AI, Generative AI, Copilot, Agentic AI, or intelligent automation solutions.
• Experience conducting assessments, operational reviews, and maturity assessments.
• Experience developing recommendations, transformation roadmaps, and implementation plans.
• Experience designing and implementing AI-powered support solutions within enterprise environments.
• Experience working with knowledge management platforms, enterprise search technologies, and support tooling ecosystems.
• Experience defining future-state operating models, governance frameworks, and service management practices.

Key Responsibilities

Assessment & Discovery

• Assess Production Support organizations end-to-end.
• Evaluate current-state support processes, governance, reporting, knowledge management, and team capability.
• Identify gaps, risks, bottlenecks, inefficiencies, and improvement opportunities.
• Conduct stakeholder interviews, workshops, and discovery sessions.

AI Opportunity Identification

• Identify and prioritize AI use cases across support operations.
• Evaluate feasibility, business value, implementation complexity, and expected outcomes.
• Translate assessment findings into practical AI-enabled recommendations.
• Define AI-enabled future-state processes and governance models.
• Design intelligent support capabilities utilizing Copilot, AI agents, and enterprise knowledge assets.

AI Implementation

• Implement Microsoft Copilot and Copilot Studio solutions.
• Build AI agents and copilots integrated with enterprise systems and operational data.
• Develop RAG-powered knowledge retrieval solutions.
• Implement intelligent triage, categorization, routing, and recommendation capabilities.

Knowledge & Automation Enablement

• Develop AI-driven knowledge search and retrieval capabilities.
• Automate support communications, RCA documentation, knowledge article creation, and handover generation.
• Enable operational reporting, analytics, and AI-powered insights.

Transformation & Governance

• Define AI adoption and implementation roadmaps.
• Establish governance frameworks and success measures.
• Support deployment, adoption, change management, and continuous improvement initiatives.
• Define KPIs, reporting frameworks, dashboards, and measurement approaches.

Areas of responsibility

Gathering of requirements-Participate in gathering requirements for specific modules and ensure clear, structured documentation. Work across multiple business processes to capture linkages, dependencies, and required changes.

Solution Design-Facilitate creation of application solution designs for a specific module under the guidance of the Project Manager, ensuring alignment with business requirements and technical standards.

Coding and Configuration-Review the developed codes, resolve technical queries of the team for the assigned module and create consistent replication patterns, to ensure that the developed code aligns with the project standards.Collaborate with project managers through all phases of software development life cycle.

Perform root-cause analysis to identify and troubleshoot recurring technical issues. Modify software codes to resolve errors, adapt to new hardware and software, enhance performance, and upgrade interfaces.

Implementation-Collaborate with technical teams to validate configurations, facilitate integration of new applications, and address dependencies during deployment. Prepare user training documents and related frameworks to ensure smooth adoption new applications and minimize transition risks.

Mandatory Skills: M365 Copilot.Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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