Copilot Agents -M365 Power platform

1203 Barclays Global Serv. Cent; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Barclays Global Services Centre in Pune invites a Copilot Agents specialist to drive the evolution of our digital landscape. You will build and maintain Microsoft 365 Copilot based infrastructure, ensuring scalable and secure platforms while collaborating with product managers and engineers to meet business objectives.

The role emphasizes hands-on development in C#/Python/JS, API integration, authentication flows, and Agile delivery, with a focus on operational excellence and security across the

Qualifications

• Strong problem-solving skills with infrastructure ownership.
• Excellent collaboration with product managers, architects and engineers.
• Clear written and verbal communication for stakeholders.
• Agile team delivery experience and backlog management.

Responsibilities

• Build, deliver, and maintain infrastructure platforms and products ensuring reliability, scalability and security.
• Monitor IT infrastructure performance, address issues and outages.
• Automate tasks to improve efficiency and reduce manual work.
• Implement secure configurations to protect hardware, software and data.
• Collaborate cross-functionally to align IT infrastructure with business goals.

Skills

Problem solving

Collaboration

Communication

Technical judgment

Agile teamwork

Tools

Microsoft 365

Microsoft Graph API

Azure DevOps

PowerShell

Job description

Job Description

Job Description Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response.

Accountabilities

• Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements.
• Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution.
• Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines.
• Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access.
• Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach.
• Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization’s technology communities to foster a culture of technical excellence and growth.

Analyst Expectations

To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Role Overview

Join us as a "Copilot Agents -M365 Power platform" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. You may be assessed on the key critical skills relevant for success in role, such as experience with, skills to meet business requirement as well as job-specific skillsets.

Basic and Essential Qualifications

• Hands-on experience across the Microsoft 365 ecosystem, with a working understanding of tenant architecture, service interdependencies, licensing and admin controls, and practical knowledge of how Microsoft 365 Copilot grounds on tenant data through Microsoft Graph and the semantic index.
• Building and deploying Copilot agents — declarative agents covering the manifest and agent definition, instructions, knowledge sources, API plugin actions with OpenAPI specifications, packaging and the M365 admin approval process — together with an informed view of when a custom engine agent is the right choice.
• Working knowledge of Microsoft Entra ID: users, groups and licensing, app registrations, enterprise applications and service principals, delegated versus application permissions and admin consent, and conditional access concepts.
• A sound practical grasp of authentication and token exchange — OAuth 2.0 and OpenID Connect flows, access, refresh and ID tokens, scopes and claims, token lifetime and validation, the on-behalf-of flow, and single sign-on within Teams and Copilot agent scenarios.
• Practical experience with the Microsoft Graph API, including the permissions model, authenticating in code, pagination, throttling and error handling.
• Strong competence in at least one development language such as C#, Python, JavaScript or TypeScript, with REST and JSON fluency, PowerShell for administration, and sound engineering discipline across source control, code review, testing and secure coding.
• Proven delivery within an Agile team — backlog refinement, estimation, sprint commitment, stand-ups, reviews and retrospectives, using Jira or Azure DevOps.
• Ability to contribute to design and architecture: producing and reviewing high- and low-level designs and authentication and integration flow diagrams, and assessing non-functional requirements such as availability, resilience and security.
• Clear written and verbal communication, with the confidence to engage stakeholders outside the immediate team and explain technical detail to a non-technical audience.

Desirable Skillsets / Good to Have

• Building and publishing agents in Copilot Studio — topics, generative orchestration, knowledge sources, actions, channel publishing and solution management.
• Exposure to Copilot Cowork or other agentic, task-based working patterns, including the governance and data-handling considerations around them.
• Building Microsoft Graph connectors to bring external content into the Copilot grounding surface, and working with change notifications and webhooks.
• Teams app development using the Teams Toolkit, Adaptive Cards or the Bot Framework.
• Azure fundamentals and hosting experience — App Service, Functions, API Management and Key Vault — along with Azure OpenAI or Azure AI Foundry exposure.
• Retrieval-augmented generation concepts, prompt engineering, evaluation and responsible AI practice.
• Infrastructure-as-code and CI/CD pipeline experience with Azure DevOps or GitHub Actions.
• Power Platform capability across Power Apps, Power Automate, custom connectors and Dataverse.
• Familiarity with M365 guardrails and compliance controls, including data loss prevention, retention and sensitivity labelling, external and guest access, and app consent policy.
• Microsoft certifications such as SC-300, MS-700, AI-102, PL-200, PL-400, AZ-104 or AZ-204.
• Experience in financial services or another regulated industry.

Location

This role will be based out of Pune.

Company Culture

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Values and Mindset

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right.

They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.