Coordinators PCS

Drlogy Technologies Pvt. Ltd.; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Sagar Hospitals in Bengaluru is seeking a Coordinator (PCS) to support patient care services by coordinating appointments, tracking requests, and ensuring smooth hospital operations. You will liaise with patients, doctors, nursing staff, and admin teams, maintain records, and help resolve service issues while upholding confidentiality and service standards.

The role involves follow-ups on consultations, updates to patients about delays, and contributing to patient experience improvements within

Qualifications

• Graduate with a demonstrated interest in patient care coordination.
• Good communication skills for patient and family interactions.
• Ability to coordinate with multiple hospital departments.
• Familiarity with hospital software and record-keeping.

Responsibilities

• Coordinate patient care services and related administrative activities.
• Serve as a communication link between patients, doctors, nursing staff, and departments.
• Assist patients with appointments, consultations, and service-related inquiries.
• Follow up on pending consultations, investigations, and service requests.
• Maintain accurate records of patient coordination activities.
• Communicate service updates and delays to patients or attendants.
• Escalate unresolved concerns to the appropriate department or supervisor.
• Support patient feedback collection and service improvement initiatives.

Skills

Patient Care Coordination

Communication with patients

Department Coordination

Grievance Handling

Hospital software

Education

Graduate

Tools

Hospital software

Job description

Free to Apply Verified Employer Secure & Private No Hidden Charges

Job Requirements

Experience

1 Years Experience

Education

• Graduate

All Gender

Vacancy

2

Last Date to Apply

26, April 2027

Job Role

Work Location

Jayanagar, Bengaluru

Work Mode

Work From Office

Department

Patient Care Services (PCS)

Role

Patient Care Services (PCS)

Employment type

• Full time

Key Skills

Patient Care Services Coordination

Patient & Family Communication

Department Coordination

Grievance Handling

Hospital software

Preference Languages

Any Language

Job Description

The Coordinators (PCS) support patient care services by facilitating communication, coordinating appointments and patient requirements, and assisting with the smooth delivery of hospital services. The involves coordinating with patients, doctors, nursing staff, and administrative departments, tracking service requests, maintaining records, and helping resolve operational issues. The coordinator ensures timely follow-up, accurate documentation, and a positive patient experience in accordance with hospital procedures.

• Coordinate patient care services and related administrative activities.
• Serve as a communication link between patients, doctors, nursing staff, and departments.
• Assist patients with appointments, consultations, and service-related inquiries.
• Coordinate patient requirements with relevant hospital teams.
• Follow up on pending consultations, investigations, and service requests.
• Maintain accurate records of patient coordination activities.
• Communicate service updates and delays to patients or attendants.
• Escalate unresolved concerns to the appropriate department or supervisor.
• Assist with patient feedback collection and service improvement initiatives.
• Coordinate with billing, insurance, diagnostics, and other support teams.
• Ensure patient information is handled confidentially.
• Track requests and follow up to ensure timely resolution.
• Support patients who require additional guidance or assistance.
• Maintain daily reports and service coordination records.
• Help improve patient flow and reduce avoidable delays.
• Follow hospital policies and patient service standards.
• Coordinate with clinical teams without making unauthorized clinical decisions.
• Support quality assurance and patient experience activities.
• Perform other coordination duties assigned by management.

safety, compassionate service, and making quality healthcare accessible to individuals and families.

+1

Our Story

Sagar Hospitals began its multispeciality hospital journey with the opening of its Jayanagar facility on 24 July 2002. The organisation developed its second major hospital at Banashankari, expanding its healthcare services and specialist treatment facilities in Bengaluru.

The hospital's development builds on the healthcare legacy of the Sagar Group and the vision of Dr. Chandramma D. Sagar. Today, Sagar Hospitals provides a broad range of clinical services supported by specialist doctors, modern medical technology, and multidisciplinary teams.

+1

Our Mission

To provide high-quality healthcare with an emphasis on quality, efficiency, reliability, and patient well-being.

Our Vision

To deliver advanced and dependable healthcare services through clinical expertise, modern technology, and continuous improvement, while maintaining a strong focus on patient needs and safety.

+1

Our Medical Services and Specialties

Sagar Hospitals offers medical and surgical services across multiple specialties, including:

• Cardiology: Diagnosis and treatment of heart and cardiovascular conditions.
• Neurology and Neurosurgery: Care for neurological disorders, brain conditions, and spinal diseases.
• Orthopaedics: Treatment for fractures, joint disorders, sports injuries, and joint replacement needs.
• Gastroenterology and Hepatology: Management of digestive system and liver conditions.
• Nephrology and Urology: Care for kidney, urinary tract, and related conditions.
• Medical and Surgical Oncology: Cancer diagnosis and treatment.
• Organ Transplant Services: Specialist care related to organ transplantation.
• Obstetrics and Gynaecology: Women's healthcare, pregnancy, and childbirth services.
• Paediatrics and Neonatology: Medical care for children and newborns.
• General and Minimally Invasive Surgery: Surgical treatment for a range of conditions.
• Pulmonology: Diagnosis and treatment of respiratory diseases.
• ENT and Audiology: Care for ear, nose, throat, and hearing conditions.
• Ophthalmology: Eye examinations and treatment.
• Plastic and Reconstructive Surgery: Reconstructive and selected corrective procedures.
• Internal Medicine: Management of general and chronic medical conditions.
• Diabetology and Endocrinology: Care for diabetes and hormonal disorders.
• Dermatology: Diagnosis and treatment of skin conditions.
• Psychiatry and Psychology: Mental health assessment and treatment support.
• Emergency and Acute Care: Urgent assessment and treatment for medical emergencies.
• Radiology and Laboratory Medicine: Diagnostic imaging and laboratory investigations.
• Physiotherapy and Rehabilitation: Support for recovery, mobility, and physical function.
• Clinical Nutrition and Dietetics: Nutrition guidance and therapeutic dietary support.

Infrastructure and Facilities

Sagar Hospitals provides facilities and services designed to support diagnosis, treatment, surgery, and recovery, including:

• Intensive care and emergency services.
• Ambulance support.
• Advanced radiology and diagnostic services.
• Laboratory medicine.
• Operation theatres and surgical facilities.
• Organ transplant services.
• Physiotherapy and rehabilitation.
• Preventive health check-up programmes.
• Specialist consultations and appointment booking.
• NABH and NABL accreditation at the Jayanagar facility; the Banashankari facility also lists NABH Safe-I and NABL accreditation. Sagar Hospitals+1

Our Medical Team

Sagar Hospitals has a multidisciplinary team of doctors, surgeons, nurses, technicians, and allied healthcare professionals. Its website lists specialists across neurology, cardiology, orthopaedics, urology, nephrology, gastroenterology, oncology, paediatrics, and other departments. This coordinated approach supports patients requiring routine consultations, specialised treatment, surgery, and critical care.

Why Choose Sagar Hospitals?

• Broad medical and surgical specialities under one healthcare network.
• Specialist doctors and multidisciplinary clinical teams.
• Emergency and intensive care services available around the clock.
• Diagnostic facilities and advanced treatment options.
• Organ transplant and minimally invasive surgical services.
• Preventive health check-ups and rehabilitation support.
• Accreditation focused on healthcare quality and patient safety. Sagar Hospitals+1

Our Commitment

Sagar Hospitals is committed to providing reliable, patient-focused healthcare through specialist expertise, modern technology, and coordinated medical services. By emphasising quality, safety, compassion, and continuous improvement, the hospital aims to support better treatment outcomes and a positive patient experience.