Guest Relations Executive

Drlogy Technologies Pvt. Ltd.; Bengaluru; On-site; INR 320,000 - 480,000; Full time

Job summary

Sagar Hospitals in Bengaluru is seeking a Guest Relations Executive to ensure a positive experience for patients and visitors at the Jayanagar campus. The role involves greeting guests, guiding them to services, and coordinating with clinical and administrative teams to address needs while upholding confidentiality.

The ideal candidate has 1 year of guest relations or hospitality experience; graduates with hospitality background are preferred.

Qualifications

• Graduate with hospitality background; hotel management preferred.
• Experience in guest relations or hospitality is desirable.
• Strong communication and problem-solving skills.

Responsibilities

• Welcome patients, visitors, and attendants professionally.
• Provide information about hospital services, facilities, and departments.
• Assist patients with directions, appointments, and general inquiries.
• Coordinate with clinical and administrative departments to address patient needs.
• Handle patient and visitor complaints courteously and professionally.
• Maintain patient confidentiality and respect privacy.

Skills

Guest relations

Patient guidance

Grievance handling

Communication

Hospital software

MS Office

Education

Graduate

Hospitality

Hotel Management preferred

Tools

Hospital software

MS Office

Job description

Job Requirements

Experience

1 Years Experience

Education

• Graduate
• hospitality
• Hotel Management preferred

All Gender

Vacancy

2

Last Date to Apply

26, April 2027

Job Role

Work Location

Jayanagar, Bengaluru

Work Mode

Work From Office

Department

Guest Relations

Role

Guest Relations

Employment type

• Full time

Key Skills

Guest & patient relations

Patient Assistance & Guidance

Grievance Handling

Communication

Hospital software

MS office

Preference Languages

Any Language

Job Description

The Guest Relations Executive is responsible for ensuring a positive experience for patients, visitors, and their families throughout their interaction with the hospital. The involves handling inquiries, coordinating patient assistance, resolving service-related concerns, and communicating with various departments. The executive supports patient satisfaction, maintains professional service standards, and helps ensure a welcoming, organized, and patient-friendly hospital environment.

• Welcome patients, visitors, and attendants professionally.
• Provide information about hospital services, facilities, and departments.
• Assist patients with directions, appointments, and general inquiries.
• Coordinate with clinical and administrative departments to address patient needs.
• Handle patient and visitor complaints courteously and professionally.
• Escalate unresolved concerns to the appropriate supervisor.
• Follow up on complaints to ensure timely resolution.
• Collect patient feedback and communicate improvement opportunities.
• Assist elderly patients and individuals requiring additional support.
• Coordinate special assistance for patients and visitors when required.
• Maintain records of complaints, feedback, and service requests.
• Coordinate with front desk, admission, billing, and nursing teams.
• Maintain patient confidentiality and respect individual privacy.
• Promote courteous communication and patient-focused service.
• Assist with patient experience initiatives and service quality activities.
• Support hospital events and visitor management when required.
• Monitor waiting areas and help maintain a comfortable environment.
• Follow hospital service standards and administrative procedures.
• Prepare periodic reports on guest relations activities.

safety, compassionate service, and making quality healthcare accessible to individuals and families.

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Our Story

Sagar Hospitals began its multispeciality hospital journey with the opening of its Jayanagar facility on 24 July 2002. The organisation developed its second major hospital at Banashankari, expanding its healthcare services and specialist treatment facilities in Bengaluru.

The hospital's development builds on the healthcare legacy of the Sagar Group and the vision of Dr. Chandramma D. Sagar. Today, Sagar Hospitals provides a broad range of clinical services supported by specialist doctors, modern medical technology, and multidisciplinary teams.

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Our Mission

To provide high-quality healthcare with an emphasis on quality, efficiency, reliability, and patient well-being.

Our Vision

To deliver advanced and dependable healthcare services through clinical expertise, modern technology, and continuous improvement, while maintaining a strong focus on patient needs and safety.

Our Medical Services and Specialties

Sagar Hospitals offers medical and surgical services across multiple specialties, including:

• Cardiology: Diagnosis and treatment of heart and cardiovascular conditions.
• Neurology and Neurosurgery: Care for neurological disorders, brain conditions, and spinal diseases.
• Orthopaedics: Treatment for fractures, joint disorders, sports injuries, and joint replacement needs.
• Gastroenterology and Hepatology: Management of digestive system and liver conditions.
• Nephrology and Urology: Care for kidney, urinary tract, and related conditions.
• Medical and Surgical Oncology: Cancer diagnosis and treatment.
• Organ Transplant Services: Specialist care related to organ transplantation.
• Obstetrics and Gynaecology: Women's healthcare, pregnancy, and childbirth services.
• Paediatrics and Neonatology: Medical care for children and newborns.
• General and Minimally Invasive Surgery: Surgical treatment for a range of conditions.
• Pulmonology: Diagnosis and treatment of respiratory diseases.
• ENT and Audiology: Care for ear, nose, throat, and hearing conditions.
• Ophthalmology: Eye examinations and treatment.
• Plastic and Reconstructive Surgery: Reconstructive and selected corrective procedures.
• Internal Medicine: Management of general and chronic medical conditions.
• Diabetology and Endocrinology: Care for diabetes and hormonal disorders.
• Dermatology: Diagnosis and treatment of skin conditions.
• Psychiatry and Psychology: Mental health assessment and treatment support.
• Emergency and Acute Care: Urgent assessment and treatment for medical emergencies.
• Radiology and Laboratory Medicine: Diagnostic imaging and laboratory investigations.
• Physiotherapy and Rehabilitation: Support for recovery, mobility, and physical function.
• Clinical Nutrition and Dietetics: Nutrition guidance and therapeutic dietary support.

Infrastructure and Facilities

Sagar Hospitals provides facilities and services designed to support diagnosis, treatment, surgery, and recovery, including:

• Intensive care and emergency services.
• Ambulance support.
• Advanced radiology and diagnostic services.
• Laboratory medicine.
• Operation theatres and surgical facilities.
• Organ transplant services.
• Physiotherapy and rehabilitation.
• Preventive health check-up programmes.
• Specialist consultations and appointment booking.
• NABH and NABL accreditation at the Jayanagar facility; the Banashankari facility also lists NABH Safe-I and NABL accreditation. Sagar Hospitals+1

Our Medical Team

Sagar Hospitals has a multidisciplinary team of doctors, surgeons, nurses, technicians, and allied healthcare professionals. Its website lists specialists across neurology, cardiology, orthopaedics, urology, nephrology, gastroenterology, oncology, paediatrics, and other departments. This coordinated approach supports patients requiring routine consultations, specialised treatment, surgery, and critical care.

Why Choose Sagar Hospitals?

• Broad medical and surgical specialities under one healthcare network.
• Specialist doctors and multidisciplinary clinical teams.
• Emergency and intensive care services available around the clock.
• Diagnostic facilities and advanced treatment options.
• Organ transplant and minimally invasive surgical services.
• Preventive health check-ups and rehabilitation support.
• Accreditation focused on healthcare quality and patient safety. Sagar Hospitals+1

Our Commitment

Sagar Hospitals is committed to providing reliable, patient-focused healthcare through specialist expertise, modern technology, and coordinated medical services. By emphasising quality, safety, compassion, and continuous improvement, the hospital aims to support better treatment outcomes and a positive patient experience.