Coordinator - Travel

WSP in India; Dadri; On-site; INR 350,000 - 650,000; Full time

Job summary

WSP India is seeking a Travel Coordinator to support complex travel requests and manage internal processes. You will oversee travel for UK employees, coordinate with the Global Travel team, and ensure adherence to company policies.

You will handle day-to-day operations, advise on best routes, guide visa and car hire processes, and act as the first contact for questions about WSP systems. The role requires 4+ years in travel and strong organisational skills.

Qualifications

• Deliver a high-quality travel and administration support service in a demanding environment.
• Excellent geographical knowledge to identify best-value routes and carriers.
• Professional and confident communication with staff and stakeholders.
• Proven experience in managing travel in a customer-facing role.
• Strong organizational and interpersonal skills to manage multiple requests.
• Excellent verbal and written communication with strong attention to detail.
• Proficient in Microsoft 365 (Word, PowerPoint, Excel).
• Ability to problem-solve and use initiative.
• Open communication and knowledge sharing to spread best practice.
• Adaptability to fast-paced travel operations.

Responsibilities

• Manage day-to-day travel operations from enquiry to reconciliation.
• Advise on routes and value carriers to optimize costs.
• Ensure staff adhere to travel policies and procedures.
• Guide visa applications and car hire processes.
• Be the first point of contact for questions about WSP systems.
• Support post-booking queries, amendments, and cancellations.
• Identify risks and escalate issues to mitigate losses or complaints.
• Maintain attention to detail to prevent errors and financial losses.
• Ensure health and safety checks align with policies.
• Assist large international bookings with local support.
• Promote self-service travel tools and best practices across the business.
• Support the Business Support and Admin teams as required.
• Foster a culture of trust and confidentiality in handling information.

Skills

Travel coordination

Geographical knowledge

Customer facing

Communication skills

Attention to detail

Problem solving

Independent work

Team collaboration

Organizational skills

Proactive learning

Education

Diploma/Degree/Masters in Travel

4+ years experience

Tools

Microsoft 365

Job description

Job Description:

• As Travel Coordinator you will be responsible for effectively supporting complex travel requests and managing internal travel processes and procedures.
• The role will be responsible for communicating best practice and guidance to the Global business in relation to company travel.
• You will oversee and coordinate travel requests for UK employees and work with the Global Travel team to ensure requests are met.

Responsibilities

• Management of day-to-day travel operations across the WSP Business. Accurately and effectively service travel requests from enquiry to reconciliation. Ensure air, hotel, rail and/or other ancillary service reservations fully meet the staff expectations, whilst adhering to internal policies and procedures.
• Offer advice and make suggestions where appropriate regarding routes and best value carriers.
• Ensure that administration staff adhere to and are kept up to date with relevant policies and procedures as well as technology changes to be able to deliver an outstanding client experience.
• Guide colleagues with processes and procedures relating to visa applications and car hire.
• Have good knowledge of WSP's systems and act as the first point of contact for questions.
• Provide support during cancellations, post-booking queries and amendments to travel plans.
• Handle unforeseen problems, report issues, escalating potential risks and identify solutions as appropriate.
• Ensure attention to detail, keeping errors and mistakes to an absolute minimum so WSP does not incur financial losses or client complaints due to individual error.
• Ensure the relevant health and safety checks are completed adhering to WSP international and domestic travel policies and procedures.
• Assist Business Units with large and/or complex international travel bookings liaising with agreed local support in-country.
• Promote self‑service travel tools and communicate openly across the business on best practice.
• Comply with WSP's Business Expenses policy, travel approval process and signpost staff to the policy when required.
• Support the Business Support Team and wider Business Administration Team as and when required.
• Create a culture of trust and openness through the sensitive and confidential handling of information.
• Support the smooth running of the team by highlighting and addressing areas of potential improvement.
• Proactively contribute to ensuring a safe and healthy working environment.

Qualifications

Mandatory Skills

• Have extensive experience in delivering a high‑quality travel and administration support service in a demanding and pressurised environment. Previous experience in similar roles considered.
• Have excellent geographical knowledge.
• Possess a professional and confident manner.
• Have proven experience in managing travel in a customer facing role.
• Proactively manage expectations, with excellent organisational and interpersonal skills.
• Have strong verbal and written communication skills, with excellent attention to detail.
• Are fully conversant to an advanced level in Microsoft 365, including Word, PowerPoint and Excel.
• Can problem solve and use own initiative.
• Communicate openly and proactively share knowledge and best practice.
• Have a desire to work in a fast‑paced environment.
• Act with integrity and discretion.
• Can work independently and collaborate with others, providing flexibility and support to other colleagues during times of heavy workload and absenteeism.
• Can build effective working relationships with colleagues across the organisation.
• Can demonstrate ownership of personal and professional development.

Qualifications

• Any Diploma/Degree/Masters in Travel related field.
• 4+ years of experience in same field.

BGV

• Employment with WSP India is subject to the successful completion of a background verification (“BGV”) check conducted by a third‑party agency appointed by WSP India.
• Candidates are advised to ensure that all information provided during the recruitment process — including documents uploaded — is accurate and complete, both to WSP India and its BGV partner”.

About Us

WSP is one of the world's leading professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, program and construction management professionals. We design lasting solutions in the Transportation & Infrastructure, Property & Buildings, Earth & Environment, Power & Energy, Resources and Industry sectors, as well as offering strategic advisory services. Our talented people around the globe engineer projects that will help societies grow for lifetimes to come.

With approximately 4,000 talented people across 3 locations (Noida, Bengaluru & Mumbai offices) in India and more than 73,000 globally, in 550 offices across 40 countries, we engineer projects that will help societies grow for lifetimes to come.

At “WSP” we draw on the diverse skills and capabilities of our employees globally to compete for the most exciting and complex projects across the world and bring the same level of expertise to our local communities. We are proud to be an international collective of innovative thinkers who work on the most complex problems. Unified under one strong brand, we use our local expertise, international reach and global scale to prepare our cities and environments for the future, connect communities and help societies thrive in built and natural ecosystems. True to our guiding principles, our business is built on four cornerstones: Our People, Our Clients, Our Operational Excellence and Our Expertise.

www.wsp.com

We are

• Passionate people doing purposeful and sustainable work that helps shape our communities and the future.
• A collaborative team that thrives on challenges and unconventional thinking.
• A network of experts channeling our curiosity into creating solutions for complex issues.

Inspired by diversity, driven by inclusion, we work with passion and purpose.

Working with Us

At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

Our Hybrid Working Module

With us, you can operate in a flexible, agile, yet structured work environment and follow a Hybrid Work Model.

• Maximize collaboration.
• Maintain product quality and cultural integrity.
• Balance community, collaboration, opportunity, productivity, and efficiency.

Health, Safety and Wellbeing

Our people are our greatest asset, and we prioritize a safe work environment. Health, safety, and wellbeing are integral to our culture, with each of us accountable for fostering a safe workplace through our “Making Health and Safety Personal” initiative. Our Zero Harm Vision drives us to reduce risks through innovative solutions, earning recognition for our global health and safety practices with the prestigious RoSPA Health and Safety Awards for six consecutive years.

Inclusivity and Diversity

WSP India is dedicated to fostering a sustainable and inclusive work environment where our greatest strength - Our People -feel valued, respected, and supported. We ensure an unbiased approach in hiring, promotion, and performance evaluation, regardless of age, gender identity, race, religion, sexual orientation, marital status, physical ability, education, social status, or cultural background.

Imagine a better future for you and a better future for us all.

Join our close-knit community of over 73,300 talented global professionals dedicated to making a positive impact. Together, we can make a difference in communities both near and far.

With us, you can.

NOTICE TO THIRD PARTY AGENCIES

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.

Requirements: