Conversational Developer

DAZN; Hyderabad; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

DAZN in Hyderabad is seeking a Conversational Developer to design and deliver intelligent bots across web, WhatsApp, Facebook, and voice platforms, creating seamless customer journeys.

You will work with Generative AI, LLMs, and Agentic AI to shape end-to-end architectures, API integrations, and production deployment. Collaborate with Product, Engineering and Customer Service to drive measurable impact.

Qualifications

• Experience building intelligent bots for chat and voice across multiple channels.
• Experience with multi-language bot flows, NLP tuning, and fallback handling.

Responsibilities

• Design and deliver intelligent bots for chat and voice channels across web, WhatsApp, Facebook, and voice platforms.
• Implement conversational solutions powered by Generative AI (LLMs) and Agentic AI systems.
• Take ownership of end-to-end architectures from ideation to production deployment.
• Collaborate with Product, Engineering and Customer Service to align solutions with business goals.
• Drive innovation and scale conversational AI across the organization.

Skills

Conversational AI

NLP & Dialogue

Multi-language support

Analytical mindset

Collaboration

Tools

Yellow.ai

Rasa

Dialogflow CX/ES

Cognigy

Kore.ai

Microsoft Bot Framework

JavaScript

Node.js

Python

RESTful APIs

Job description

Conversational Developer

Department: 73-436 - Customer Services - CoE

Employment Type: Permanent - Full Time

Location: India - Hyderabad

Reporting To: Amit Juyal

Description

Why Join DAZN?

Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Leeds offers a dynamic work environment with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Leeds is the perfect place to make your mark and grow your career.

As our new Conversational Developer you'll have the opportunity to:

• Build Impactful Conversational Experiences: Design and deliver intelligent bots for both chat and voice channels, creating seamless customer journeys across web, WhatsApp, Facebook, and voice platforms.
• Work with Cutting-Edge AI Technologies: Implement conversational solutions powered by Generative AI (LLMs) and Agentic AI systems, enabling next-gen automation and personalization.
• Design End-to-End Architectures: Take ownership of the full solution — from ideation, wireframing, and flow design to API integration and production deployment.
• Collaborate with Cross-Functional Teams: Work closely with Product, Engineering, and Customer Service teams to align conversational solutions with business goals and deliver measurable impact.
• Influence the Future of Automation: Drive innovation, propose enhancements, and shape best practices to scale conversational AI across the organization.

You’ll be set up for success if you have:

• Conversational AI Platforms: Expertise in Yellow.ai, Rasa, Dialogflow CX/ES, Cognigy, Kore.ai, or Microsoft Bot Framework.
• Custom Flow Design: Experience building dynamic bot flows, NLP tuning, fallback handling, and multi-language support.
• Channel Integrations: Ability to integrate bots across Web, WhatsApp, Facebook Messenger, and Voice (Dialogflow, Amazon Lex).
• Scripting Skills: Proficiency in JavaScript, Node.js, or Python for creating custom logic and dynamic responses.
• NLP Expertise: Strong understanding of intent/entity recognition, NER, slot-filling, dialogue state management, and conversation memory.
• Generative AI (LLM): Hands-on experience with OpenAI GPT, Claude, Cohere, and prompt engineering (zero-shot, few-shot). Experience with Agentic AI systems is a strong plus.
• Voice Bot Development: Knowledge of STT/TTS integration and designing voice-optimized dialogues.
• API & Backend Experience: Strong understanding of RESTful APIs, webhooks, and event-driven architecture.
• Zendesk Experience: Familiarity with Zendesk Support, ZIS, or Ticketing API for bot-to-agent handoff and ticket automation (preferred).
• Analytical & Problem-Solving Mindset: Ability to use analytics to monitor bot performance, reduce fallback rates, and iteratively improve solutions.
• Collaboration & Communication Skills: Comfortable working with diverse teams and simplifying complex solutions for both technical and non-technical stakeholders.
• Adaptability: Thrives in a fast-paced, evolving environment, and proactively contributes to improving products and processes.