Conversational Developer

DAZN India; Hyderabad; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Annual performance-related bonus

Flexible working opportunities

Access to workplace mental health platform (Unmind)

Job summary

DAZN India is seeking a Conversational Developer for our Hyderabad office, focusing on improving customer experiences through innovative chatbot solutions. You will work on cutting-edge AI technologies, collaborating with cross-functional teams to design impactful conversational experiences.

This position requires strong knowledge in Conversational AI Platforms and a customer-centric mindset. Join us to leverage your skills in a supportive, dynamic environment dedicated to customer success and innovation.

Qualifications

• Expertise in Yellow.ai, Rasa, Dialogflow CX/ES, Cognigy, Kore.ai, or Microsoft Bot Framework.
• Experience building dynamic bot flows, NLP tuning, and fallback handling.
• Strong understanding of intent/entity recognition and conversation memory.

Responsibilities

• Design and deliver intelligent bots for both chat and voice channels.
• Implement conversational solutions powered by Generative AI.
• Own the full solution — ideation, design, and deployment.

Skills

Conversational AI Platforms

Custom Flow Design

Channel Integrations

NLP Expertise

Generative AI (LLM)

Voice Bot Development

API & Backend Experience

Zendesk Experience

Analytical & Problem-Solving Mindset

Collaboration & Communication Skills

Adaptability

Job description

DAZN is a world‑changing sports broadcaster bringing thousands of sporting events into millions of households across the world, delivering live sport direct to consumers through 100s of devices in over 200 countries.

We have a fantastic opportunity in our Customer Service team for a Conversational Developer working on our Chatbot/Virtual Assistant Product. To be successful in this role your customer obsession and data‑driven decision‑making approach will drive you to balance the needs of customers with the operations team, ensuring you are always creating long‑term value for DAZN.

This role will be based in our brand new Hyderabad office and you will work on call and in shifts. Join us in India’s beautiful 'City of Pearls' and bring your ambition to life.

Benefits

Benefits will include access to DAZN, an annual performance‑related bonus, family‑friendly community, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working and access to our internal speaker series and events.

Responsibilities

• Build Impactful Conversational Experiences: Design and deliver intelligent bots for both chat and voice channels, creating seamless customer journeys across web, WhatsApp, Facebook, and voice platforms.


• Work with Cutting‑Edge AI Technologies: Implement conversational solutions powered by Generative AI (LLMs) and Agentic AI systems, enabling next‑gen automation and personalization.


• Design End‑to‑End Architectures: Take ownership of the full solution — from ideation, wireframing, and flow design to API integration and production deployment.


• Collaborate with Cross‑Functional Teams: Work closely with Product, Engineering, and Customer Service teams to align conversational solutions with business goals and deliver measurable impact.


• Influence the Future of Automation: Drive innovation, propose enhancements, and shape best practices to scale conversational AI across the organization.

Qualifications

• Conversational AI Platforms: Expertise in Yellow.ai, Rasa, Dialogflow CX/ES, Cognigy, Kore.ai, or Microsoft Bot Framework.


• Custom Flow Design: Experience building dynamic bot flows, NLP tuning, fallback handling, and multi‑language support.


• Channel Integrations: Ability to integrate bots across Web, WhatsApp, Facebook Messenger, and Voice (Dialogflow, Amazon Lex).


• NLP Expertise: Strong understanding of intent/entity recognition, NER, slot‑filling, dialogue state management, and conversation memory.


• Generative AI (LLM): Hands‑on experience with OpenAI GPT, Claude, Cohere, and prompt engineering (zero‑shot, few‑shot). Experience with Agentic AI systems is a strong plus.


• Voice Bot Development: Knowledge of STT/TTS integration and designing voice‑optimized dialogues.


• API & Backend Experience: Strong understanding of RESTful APIs, webhooks, and event‑driven architecture.


• Zendesk Experience: Familiarity with Zendesk Support, ZIS, or Ticketing API for bot‑to‑agent handoff and ticket automation (preferred).


• Analytical & Problem‑Solving Mindset: Ability to use analytics to monitor bot performance, reduce fallback rates, and iteratively improve solutions.


• Collaboration & Communication Skills: Comfortable working with diverse teams and simplifying complex solutions for both technical and non‑technical stakeholders.


• Adaptability: Thrives in a fast‑paced, evolving environment, and proactively contributes to improving products and processes.

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.

Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone.