Chatbot Developer

DAZN; Hyderabad; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A leading sports broadcaster is seeking a Conversational Designer for its Hyderabad office. The ideal candidate will have extensive experience in chatbot design, focusing on user interaction and natural language processing. Responsibilities include developing and evaluating interaction models, collaborating with teams, and leveraging analytics for continuous improvement. Join a diverse and innovative team committed to making a significant impact in the sports broadcasting industry.

Qualifications

• At least 4 years of end-to-end chatbot design experience.
• Minimum of 10 years experience in IT.
• Customer-first mindset with awareness of user interactions.

Responsibilities

• Define interaction models and evaluate their success.
• Develop wireframes and prototypes around customer needs.
• Collaborate with Chatbot development team to deliver customer service vision.

Skills

Chatbot design experience

Natural language processing

Analytical skills

Problem-solving

Verbal and written communication

Tools

Ada

Salesforce Einstein

IBM Watson

Job description

DAZN is a world-changing sports broadcaster bringing thousands of sporting events into millions of households across the world, delivering live sport direct to consumers through 100s of devices in over 200 countries.

We have a fantastic opportunity in our Customer Service team for a Conversational Designer working on our Chatbot/Virtual Assistant Product. To be successful in this role your customer obsession and data-driven decision-making approach will drive you to balance the needs of customers with operations team, ensuring you are always creating long term value for DAZN.

This role will be based in our brand new Hyderabad office and on on-call shifts. Join us in India’s beautiful “City of Pearls” and bring your ambition to life.

Role Overview

• As our new Conversational Designer you'll have the opportunity to work with Product and Customer Service Managers to define requirements and create conversational designs/flows to be implemented in our Chatbot service.

Responsibilities

• Define the right interaction model and evaluate its success on an ongoing basis.
• Develop wireframes and prototypes around customer needs.
• Collaborate with the Chatbot development team to deliver the Customer Service vision and roadmap.
• Work with Technology teams to deliver conversational journeys with integrated capabilities.
• Build approved designs within the DAZN Chatbot Dashboard (Ada Chatbot).
• Coordinate with Technology test teams to complete functional and automated testing.
• Read and interpret multiple data points and reports to understand performance and insight of conversational journeys.
• Identify bugs/faults using available systems/tools and resolve them in a timely manner.
• Stay up to date with changes and enhancements to the software and tools you use regularly.

Qualifications

• At least 4 years of end-to-end chatbot design experience (preferably in a B2C environment), with a minimum of 10 years in IT.
• Experience working on bots or with natural language processing (e.g., Ada, Salesforce Einstein, IBM Watson, Microsoft LUIS, Amazon Lex) or from a User Experience/Editorial background.
• Customer-first mindset and awareness of how users interact with products.
• Experience leveraging analytics to test, review, and iteratively improve NLP models.
• Adaptability to thrive in a fast-paced, expanding business where priorities can change.
• Proactive, with a drive to improve the product and themselves.
• Attention to detail to ensure changes are well thought through and delivered on time.
• Strong analytical, strategic thinking and problem-solving skills to interpret business challenges or data.
• Excellent verbal and written communication with the ability to simplify complex issues for all levels.

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers who push boundaries and make an impact.

We are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute at the highest level and have their voices heard. We hire and develop talent across all races, ethnicities, religions, ages, sexual orientations, gender identities and abilities. Our Employee Resource Groups include proud@DAZN, women@DAZN, disability@DAZN and ParentZONE.