Control Tower Executive – Vehicle Tracking (Fresher)

Crystal Group; Mumbai; On-site; INR 183,000 - 219,000; Full time

Job summary

Crystal Group is seeking a Transport Monitoring Agent in Navi Mumbai to track refrigerated trucks in real time. You will monitor vehicle locations, temperatures, and alerts, and you will escalate breakdowns promptly while maintaining accurate trip data in the TMS.

Freshers with good written English and Excel skills are welcome. The role involves rotating shifts to ensureround-the-clock monitoring and coordination with drivers and maintenance teams.

Qualifications

• Graduate preferred; candidates with relevant experience may also apply.
• Basic understanding of GPS tracking, TMS and reefer temperature monitoring (training provided).

Responsibilities

• Track live vehicle locations on GPS and make sure vehicles follow planned routes and schedules.
• Monitor reefer temperature readings against each customer’s requirements.
• Watch running status, kilometres, delays, route deviations and unusual stoppages.
• Track tyre issues and reefer/AC unit performance, and report anything abnormal.
• Act on alerts for breakdowns, temperature deviations, stoppages and equipment failures, and elevate promptly.
• Enter and update trips, kilometre readings, temperature records and breakdown details in the TMS.
• Send clear emails on vehicle status, delays, deviations and breakdowns.
• Prepare daily monitoring, alarm, breakdown, kilometre and temperature-deviation reports.
• Keep records of alerts, incidents, follow-ups and actions taken.
• Coordinate with drivers, operations and maintenance teams to resolve issues quickly.
• Work rotational shifts so vehicles are monitored around the clock.

Skills

Vehicle tracking

GPS monitoring

Temperature monitoring

TMS data entry

Email writing

Attention to detail

Quick escalation

Education

Graduate preferred

Tools

MS Excel

GPS tracking

TMS

Job description

Join our control tower in Vashi, Navi Mumbai, and track our refrigerated (reefer) trucks in real time. You will monitor vehicle location, temperature and alerts, elevate breakdowns and delays immediately, and keep trip data accurate in our Transport Management System (TMS). Freshers with good written English and Excel skills are welcome.

Key responsibilities

Monitoring

• Track live vehicle locations on GPS and make sure vehicles follow planned routes and schedules.
• Monitor reefer temperature readings against each customer’s requirements.
• Watch running status, kilometres, delays, route deviations and unusual stoppages.
• Track tyre issues and reefer/AC unit performance, and report anything abnormal.
• Act on alerts for breakdowns, temperature deviations, stoppages and equipment failures, and elevate promptly.

Data & reporting

• Enter and update trips, kilometre readings, temperature records and breakdown details in the TMS.
• Send clear emails on vehicle status, delays, deviations and breakdowns.
• Prepare daily monitoring, alarm, breakdown, kilometre and temperature-deviation reports.
• Keep records of alerts, incidents, follow-ups and actions taken.

Coordination

• Coordinate with drivers, operations and maintenance teams to resolve issues quickly.
• Work rotational shifts so vehicles are monitored around the clock.

Qualifications

• Graduate preferred; candidates with relevant experience may also apply.
• Basic understanding of GPS tracking, TMS and reefer temperature monitoring (training provided).

Experience: Freshers welcome. Experience in transport, logistics, fleet tracking or a control room is a plus.

Key skills

• Vehicle tracking
• GPS monitoring
• Temperature monitoring
• TMS data entry
• MS Excel
• Email writing
• Quick escalation
• Attention to detail

Salary: ₹18,000 per month

Working days: Rotational shifts

About Crystal Group

Crystal Group is an Indian cold chain company. We build, store, move and process temperature-sensitive goods (reefer containers, portable cold storage, cold storage warehousing and refrigerated transport) for 400+ clients across pharma, FMCG, dairy, agriculture, seafood and quick commerce.