Contractor-IN

Francisco Partners; Pune District; On-site; INR 450,000 - 650,000; Full time

Job summary

Francisco Partners in Pune, India seeks a customer support specialist to deliver top-tier product support by phone, ensuring a positive customer experience and swift issue resolution.

You will monitor applications, infrastructure, and databases to maintain seamless operation, troubleshoot problems, and collaborate with teammates to provide effective solutions in a fast-paced environment.

Join a collaborative team committed to delivering reliable service and continuous improvement.

Responsibilities

• Provide top-notch product support to customers over the phone.
• Actively monitor application, infrastructure, and databases to ensure seamless functionality and quickly resolve any issues.
• Assess and troubleshoot products or service-related issues, ensuring timely and efficient resolution.
• Work closely with other team members to share knowledge and provide optimal solutions to customer challenges.

Job description

Key Responsibilities

• Customer Support: Provide top-notch product support to customers over the phone. Your focus will be on delivering exceptional service, ensuring that every interaction leaves a positive impression.
• Technical Monitoring: Actively monitor application, infrastructure, and databases to ensure seamless functionality and quickly resolve any issues.
• Problem Solving: Assess and troubleshoot products or service-related issues, ensuring timely and efficient resolution.
• Collaborative Teamwork: Work closely with other team members to share knowledge and provide optimal solutions to customer challenges.