Technical & Customer Support

Accenture; Jaipur; On-site; INR 300,000 - 540,000; Full time

Job summary

Accenture in Jaipur is seeking a Technical Support professional to handle inbound and outbound customer calls, resolving queries related to products and services. You will provide technical troubleshooting, maintain customer satisfaction, document interactions in CRM, escalate complex issues, and adhere to company quality standards.

The role focuses on delivering effective technical support while following established processes and collaborating with cross-functional teams to resolve customer

Qualifications

• Handle inbound and outbound customer calls.
• Provide technical troubleshooting support for customers.

Responsibilities

• Handle inbound and outbound customer calls.
• Resolve customer queries related to products/services.
• Provide technical troubleshooting support (for Technical Support role).
• Maintain high levels of customer satisfaction.
• Document customer interactions in CRM system.
• Escalate complex issues to the relevant team.
• Follow company policies and quality standards.

Skills

Inbound calls

Outbound calls

Technical troubleshooting

CRM documentation

Tools

CRM system

Job description

Call or WhatsApp: [phone]

Key Responsibilities

• Handle inbound and outbound customer calls
• Resolve customer queries related to products/services
• Provide technical troubleshooting support (for Technical Support role)
• Maintain high levels of customer satisfaction
• Document customer interactions in CRM system
• Escalate complex issues to the relevant team
• Follow company policies and quality standards