Contract Lifecycle Management Roll-out Manager & Run Admin

DHL; Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Flexibility in work

Learning opportunities

Tempting compensation

Job summary

A global logistics company based in Mumbai is seeking an experienced professional to manage the deployment and operational administration of Contract Lifecycle Management (CLM) solutions. The role requires a strong knowledge of S2C processes and expertise in implementing automation tools to enhance efficiency. Candidates should have over 3–5 years of experience in procurement digitalisation, excellent analytical skills, and the ability to collaborate effectively across functions. Competitive compensation and international exposure are offered.

Qualifications

• More than 3–5 years in procurement digitalisation.
• Hands-on experience with CLM platforms like Sirion Labs or Jaggaer.
• Strong understanding of contract management processes.
• Ability to manage complex projects in a global environment with minimal supervision.

Responsibilities

• Lead the roll-out and operational administration of CLM solutions.
• Focus on optimizing contract management and S2C processes.
• Act as liaison between project managers and IT teams.
• Conduct testing, scenario design, and acceptance testing for CLM features.
• Maintain governance of templates, clauses, and metadata in CLM systems.

Skills

Contract Lifecycle Management

Analytical skills

Problem-solving

Communication skills

Project management

Automation tools

Tools

Power Automate

CLM platforms

Job description

We are looking for an immediate, full-time, permanent position in APAC at Mumbai, India.

Job Purpose

• Lead the global roll‑out and operational administration of Contract Lifecycle Management (CLM) solutions within the Source‑to‑Contract (S2C) landscape. Drive successful deployment, user adoption, and continuous improvement of CLM tools and integrations, ensuring compliance with procurement standards and policies. Act as the primary point of contact for system administration, run support, and change management, delivering service excellence.
• Own the end‑to‑end configuration workstream by consolidating local requirements into standardized processes. Document business requirements with BPOs and translate them into automated tool workflows. Serve as the subject matter expert for functional, integration, and user acceptance testing of the CLM application.
• Focus on optimizing contract management and S2C processes through AI‑powered tools and automation. Play a key role in enhancing efficiency, reducing risk, and strengthening overall contract management capabilities.
• Translate stakeholder requirements (legal, procurement, business) into scalable technical solutions.
• Advise business process experts on tool‑supported solutions to meet functional needs.
• Lead end‑to‑end functional and integration testing, including scenario design and execution for CLM features.
• Analyze current contract management processes and workflows to identify automation and efficiency opportunities.

Roll‑out Management

• Execute global CLM roll‑outs, including testing, migration, and stakeholder onboarding.
• Coordinate within Procurement the release management, change requests, and incident handling to ensure business continuity.
• Develop and deliver training materials and user documentation in collaboration with other workstreams to drive adoption.
• Act as system administrator for CLM applications, managing configurations, workflows, and integrations. In charge of the application governance.
• Monitor system performance, manage ticket triage, and implement measures to reduce incidents.
• Conduct service reviews and ensure SLA compliance for support activities.
• Collaborate with cross‑functional teams to identify process optimisation opportunities.
• Maintain governance of templates, clauses, and metadata in CLM systems.
• Drive automation initiatives and apply AI/LCNC tools to enhance efficiency.
• Explore and define use cases of new/additional CLM modules

Stakeholder Management

• Act as liaison between Global Project Managers, Business Process Owners, IT teams, and external providers.
• Build strong cross‑functional relationships and influence adoption of best practices.
• Coach stakeholders on advanced automation and contract AI solutions; propose improvements for system usage and process efficiency.
• Represent Procurement in technical alignments at the CLM platform level.

Your profile

• Strong knowledge of Contract Lifecycle Management and S2C processes.
• Expert knowledge in configuring and testing contract lifecycle management tool.
• Excellent analytical and problem‑solving skills, with the ability to translate business requirements into technical solutions.
• Ability to manage complex projects in a global environment with minimal supervision.
• Outstanding communication and interpersonal skills, with the ability to collaborate effectively with cross‑functional teams and the ability to present technical details to a non‑technical audience.
• Proficiency in MS Office, integration technologies, and automation tools (Power Automate).
• Strong understanding of contract management processes, including contract analysis, extraction, and lifecycle management.
• High self‑motivation, solution‑oriented thinking and creativity.
• Ability to stay up‑to‑date with industry trends and emerging technologies in CLM, AI and automation.
• Service mindset to continuously deliver excellent service.

Experience Level

• More than 3–5 years in procurement digitalisation, CLM/e‑Sourcing tools.
• Hands‑on experience with CLM platforms (e.g., Sirion Labs, Jaggaer).
• Proven track record in managing IT projects in matrix organisation and support processes.
• Strong project management skills, with the ability to lead and drive initiatives from conception to implementation within scope/costs/quality.
• Experience in change management and training end‑users of CLM applications/S2C tools.

We offer

• Great opportunity to work for the biggest logistics company in the world.
• International and virtual environment.
• Flexibility and great opportunity to learn.
• Tempting compensation and benefits.

DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.