Content Manager

Wsne Consulting; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Wsne Consulting is seeking an experienced professional to optimize ecommerce workflows, manage seller center operations, and ensure SKU hygiene and strong reporting. You will coordinate cross-functional activities, develop client-aligned workflows, and drive continuous improvement across platforms like SFCC, Magento, and Shopify.

The role requires 3+ years in ecommerce, fluency in seller centers, and the ability to analyze sales and store health metrics.

Qualifications

• Working experience with an E-commerce background.
• Minimum 3 years of experience (preferably with E-commerce Platform/Enabler).
• Operate seller centers fluently, conduct regular SKU hygiene checks, and analyze key reports for sales, order performance, and store health.
• Preferred knowledge of E-commerce Platforms (Marketplaces) and/or CMSs (SFCC, Magento, Shopify).
• Maintain platform store content according to client specifications, including titles, descriptions, attributes, etc.
• Lead the optimization of workflow through automation, coordinating activities, and addressing risks to ensure continuous improvement.

Responsibilities

• Workflow Optimization and Management: Manage workflow optimization through automation.
• Workflow planning: Map, plan, and coordinate activities related to workflow.
• Risk management: Address WF/Queue related risks, collect feedback, and ensure continuous process improvement.
• Strategic Partnership Development: Foster strategic partnerships to drive mutual business success.
• Client understanding: Develop a deep understanding of the client’s business objectives and brand identity.
• Project and Promo Management: Manage and coordinate projects (tickets) end to end; execute all promo setups and submissions according to client requirements.
• Store Content Management: Maintain client platform store content (title, descriptions, attributes, etc.) as per client specifications; coordinate with clients to update product details and price points.
• Performance Analysis: Conduct daily SKU hygiene checks to assess competitiveness, sales performance, stocks, pricing, etc.; operate seller centers fluently.
• Reports and insights: Understand and analyze basic reports on Seller Centre, including sales and order performance, product performance, store health, and promotion performance.
• Site performance: Analyze daily, weekly, and monthly reporting of site performance via KPIs (e.g., service levels).
• Relationship Building: Build a strong relationship with the site operations team to ensure proper execution of the capacity plan; provide education on best workflow practices.

Skills

E-commerce

Seller centers

SKU hygiene checks

Report analysis

Workflow automation

Client coordination

Tools

SFCC

Magento

Shopify

Job description

Workflow Optimization and Management:
o Manage workflow optimization through automation.
o Map, plan, and coordinate activities related to workflow.
o Address WF/Queue related risks, collect feedback, and ensure continuous process improvement.

• Strategic Partnership Development:
  o Foster strategic partnerships to drive mutual business success.
  o Develop a deep understanding of the client s business objectives and brand identity.
• Project and Promo Management:
  o Manage and coordinate projects (tickets) end to end.
  o Execute all promo setups and submissions according to client requirements.
• Store Content Management:
  o Maintain client platform s store content (title, descriptions, attributes, etc.) as per client specifications.
  o Coordinate with clients to update product details and price points.
• Performance Analysis and Reporting:
  o Conduct daily SKU hygiene checks to assess competitiveness, sales performance, stocks, pricing, etc.
  o Operate Shopee/Lazada/Tokopedia/Tiki seller centers fluently. o Understand and analyze basic reports on Seller Centre, including sales and order performance, product performance, store health, and promotion performance.
• Site Performance Reporting:
  o Analyze daily, weekly, and monthly reporting of site performance via Key Performance Indicators (e.g., service levels).
• Relationship Building:
  o Build a strong relationship with the site operations team (Market POCs/ Oms/ Team Leads) to ensure proper execution of the capacity plan.
  o Provide general education regarding the best workflow management practices

Preferred candidate profile Working experience with an E-commerce background. Minimum 3 years of experience (preferably with E-commerce Platform/Enabler).

• Operate seller centers fluently, Conduct regular SKU hygiene checks, and analyze key reports for sales, order performance, and store health.
• Preferred knowledge of E-commerce Platforms (Marketplaces) and/or CMSs (SFCC, Magento, Shopify).
• Maintain platform store content according to client specifications, including titles, descriptions, attributes, etc.
• Lead the optimization of workflow through automation, coordinating activities, and addressing risks to ensure continuous improvement.
• Working experience with an E-commerce background. Minimum 3 years of experience (preferably with E-commerce Platform/Enabler).
• Operate seller centers fluently, Conduct regular SKU hygiene checks, and analyze key reports for sales, order performance, and store health.
• Preferred knowledge of E-commerce Platforms (Marketplaces) and/or CMSs (SFCC, Magento, Shopify).
• Maintain platform store content according to client specifications, including titles, descriptions, attributes, etc.
• Lead the optimization of workflow through automation, coordinating activities, and addressing risks to ensure continuous improvement.