Content Management Professional

Sigma Allied Services; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Sigma Allied Services is seeking a Delivery Operations Team Lead to drive marketing operations and web content management across multiple e-commerce platforms. The role requires 7–11 years of experience in marketing/digital operations with FMCG exposure preferred.

Lead daily web operations, coordinate with regional teams, ensure data accuracy, and manage content updates aligned with global guidelines. Strong project management and stakeholder engagement are essential.

Qualifications

• Proven experience in Marketing, Digital Operations, and/or Project Management.
• Good understanding of the Omnichannel ecosystem and how digital operations drive consumer engagement and business performance.
• Experience working with overseas clients and agencies is an advantage.
• Experience in e-commerce store operations management.
• Hands-on experience with e-commerce platforms and tools (Shopify, Adobe, Salesforce Commerce, or equivalent).

Responsibilities

• Manage daily web operations, including order fulfilment support, product catalogue updates, SKU listing/delisting, and pricing uploads.
• Coordinate with regional and local teams to ensure timely content uploads, campaign activations, and promotions across multiple e-commerce platforms.
• Maintain accurate inventory data and collaborate with fulfilment and logistics partners to prevent out-of-stock issues.
• Conduct website health checks, ensuring technical stability, accurate product information, and overall site readiness.
• Support campaign setup and execution by liaising with marketing, creative agencies, and digital teams.
• Upload and maintain product images, descriptions, and marketing assets in line with global guidelines.
• Manage age-verification executions and ensure compliance with regulatory requirements.
• Track and report campaign performance metrics and identify optimization opportunities.
• Identify and troubleshoot issues related to order fulfilment, product display, or technical glitches.
• Act as the liaison between local markets, digital teams, and IDT to ensure timely resolution of web or system issues.
• Proactively suggest operational improvements and contribute to process standardization across markets.
• Prepare and maintain daily, weekly, and monthly e-commerce reports for internal stakeholders.
• Track KPIs such as order accuracy, website uptime, and campaign delivery to support performance analysis.
• Ensure accurate documentation and reporting of operational activities for auditing and performance review.
• Partner closely with Marketing, Trade, and Digital Operations teams to align activities with brand and business priorities.
• Coordinate with external agencies for content management, quality assurance, and performance reporting.
• Support the Web Operations Manager in ensuring cross-functional alignment and timely project delivery.

Skills

Marketing Operations

Web Content Management

Salesforce Marketing Cloud

Microsoft Excel

Communication

Project Management

Education

Bachelor's Degree in Business Management, Marketing, or Digital Marketing

Tools

Shopify

Adobe

Salesforce Commerce

Excel

Job description

Skill required: Marketing Operations - Web Content Management

Designation: Delivery Operations Team Lead

Qualifications: BBA/Any Graduation

Years of Experience:7 to 11 years

What are we looking for

• Social Media CRM
• Salesforce Marketing Cloud
• Marketing Operations
• Microsoft Excel
• Adaptable and flexible
• Ability to perform under pressure
• Problem-solving skills
• Detail orientation
• Ability to establish strong client relationship

ESSENTIAL

Experience Required

• Proven experience in Marketing, Digital Operations, and/or Project Management, preferably within an FMCG environment.
• Good understanding of the Omnichannel ecosystem and how digital operations drive consumer engagement and business performance.
• Experience working with overseas clients and agencies is an advantage.
• Experience in e-commerce store operations management.
• Hands-on experience with e-commerce platforms and tools (e.g., Shopify, Adobe, Salesforce Commerce, or equivalent).

Technical / Functional / Leadership Skills Required

• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent project management and stakeholder engagement capabilities.
• Effective communication and presentation skills with strong interpersonal awareness.
• Fluent in English, both written and spoken.
• Demonstrated ability to operate in fast-paced, cross-functional, and multi-market environments.

Education / Qualifications / Certifications Required

• Bachelor s Degree in Business Management, Marketing, or Digital Marketing.

BENEFICIAL

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Quick learner with the ability to adapt to new e-commerce platforms and tools.

Roles and Responsibilities:

Operational Execution

• Manage daily web operations, including order fulfilment support, product catalogue updates, SKU listing/delisting, and pricing uploads.
• Coordinate with regional and local teams to ensure timely content uploads, campaign activations, and promotions across multiple e-commerce platforms.
• Maintain accurate inventory data and collaborate with fulfilment and logistics partners to prevent out-of-stock issues.
• Conduct website health checks, ensuring technical stability, accurate product information, and overall site readiness.

Campaign Content Coordination

• Support campaign setup and execution by liaising with marketing, creative agencies, and digital teams.
• Upload and maintain product images, descriptions, and marketing assets in line with global guidelines.
• Manage age-verification executions and ensure compliance with regulatory requirements.
• Track and report campaign performance metrics and identify optimization opportunities.

Issue Resolution Continuous Improvement

• Identify and troubleshoot issues related to order fulfilment, product display, or technical glitches.
• Act as the liaison between local markets, digital teams, and IDT to ensure timely resolution of web or system issues.
• Proactively suggest operational improvements and contribute to process standardization across markets.

Reporting Performance Tracking

• Prepare and maintain daily, weekly, and monthly e-commerce reports for internal stakeholders.
• Track KPIs such as order accuracy, website uptime, and campaign delivery to support performance analysis.
• Ensure accurate documentation and reporting of operational activities for auditing and performance review.

Stakeholder Collaboration

• Partner closely with Marketing, Trade, and Digital Operations teams to align activities with brand and business priorities.
• Coordinate with external agencies for content management, quality assurance, and performance reporting.
• Support the Web Operations Manager in ensuring cross-functional alignment and timely project delivery.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.