E-commerce Operations Analyst

eClerx; Navi Mumbai, Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

eClerx in Navi Mumbai is seeking a Senior Analyst - Onsite Operations (ECM/Banner Setups) with hands-on experience in Digital Marketing and eCommerce operations. You will manage ECM and banner setups, listings, and catalog updates across ecommerce platforms.

The role requires high attention to detail, ability to interpret business requirements, coordinate with cross-functional teams, and deliver accurate outputs in a fast-paced environment.

Qualifications

• Bachelor's degree in any discipline.
• 1–3 years of experience in Digital Marketing, eCommerce Operations, or Catalogue Management.
• Experience in Listing & Catalogue Management is mandatory.
• Exposure to ECM/Banner Setups or onsite content management is preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work independently as well as collaboratively in a team.
• Comfortable working in a fast-paced environment with multiple tools and technologies.
• Strong analytical, interpretation, and communication skills.
• Ability to understand business requirements and execute deliverables with accuracy.
• Strong stakeholder management skills with clients and senior management.

Responsibilities

• Manage onsite operations, including ECM and banner setups across eCommerce platforms.
• Execute product listing, catalogue management, and content updates.
• Coordinate with cross-functional teams to understand business requirements and implement deliverables within defined timelines.
• Maintain and update product information, promotional banners, landing pages, and merchandising content.
• Perform quality checks to ensure data accuracy, content consistency, and seamless customer experience.
• Work on multiple tools and technologies to support digital marketing and eCommerce operations.
• Collaborate with internal stakeholders and clients to resolve operational issues and provide timely updates.
• Ensure adherence to SLAs and maintain high standards of operational excellence.
• Identify process improvement opportunities to enhance efficiency and productivity.

Skills

Catalogue Management

Onsite Operations

Digital Marketing

MS Office

Stakeholder management

Education

Bachelor's degree

Tools

ECM

Banner Setups

CMS / PIM

Job description

Job Title: Senior Analyst Onsite Operations (ECM/Banner Setups)

Role Summary

We are looking for a Senior Analyst - Onsite Operations (ECM/Banner Setups) with experience in Digital Marketing and eCommerce Operations. The ideal candidate should have hands-on experience in Listing & Catalogue Management, onsite content management, and banner setups across eCommerce platforms. The role requires strong attention to detail, the ability to understand business requirements, and the capability to execute deliverables with accuracy in a fast-paced environment.

Key Responsibilities

• Manage onsite operations, including ECM (Enterprise Content Management) and banner setups across eCommerce platforms.
• Execute product listing, catalogue management, and content updates while ensuring accuracy and compliance with business guidelines.
• Coordinate with cross-functional teams to understand business requirements and implement deliverables within defined timelines.
• Maintain and update product information, promotional banners, landing pages, and merchandising content.
• Perform quality checks to ensure data accuracy, content consistency, and seamless customer experience.
• Work on multiple tools and technologies to support digital marketing and eCommerce operations.
• Collaborate with internal stakeholders and clients to resolve operational issues and provide timely updates.
• Ensure adherence to SLAs and maintain high standards of operational excellence.
• Identify process improvement opportunities to enhance efficiency and productivity.

Required Qualifications

• Bachelor's degree in any discipline.
• 1–3 years of experience in Digital Marketing, eCommerce Operations, or Catalogue Management.
• Experience in Listing & Catalogue Management is mandatory.
• Exposure to ECM/Banner Setups or onsite content management is preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work independently as well as collaboratively in a team environment.
• Comfortable working in a fast-paced environment with multiple tools and technologies.
• Strong analytical, interpretation, and communication skills.
• Ability to understand business requirements and execute deliverables with accuracy.
• Strong stakeholder management skills with the ability to communicate effectively with clients and senior management.

Preferred Skills

• Knowledge of eCommerce platforms and digital merchandising.
• Experience working with CMS or product information management systems.
• Strong attention to detail and problem-solving ability.
• Ability to manage multiple priorities and meet deadlines.

Shift

• APAC / General / EMEA (flexibility to work across any combination of these shifts based on business requirements).