ServiceNow Functional Consultant

Accenture India Private Limited; Bengaluru; Vor Ort; INR 900.000 - 1.400.000; Vollzeit

Zusammenfassung

Accenture India Private Limited is seeking a ServiceNow consultant within the I&P-GN - SONG - Service - Service Now team. You will work closely with clients to design, build, and implement initiatives that can help enhance business performance.

You will collaborate with stakeholders to understand business needs, map processes, analyze data, and prepare detailed documentation including BRDs, use cases, and user stories.

Qualifikationen

• Experience in management consulting with a digital transformation focus.
• Ability to elicit, document, and analyze business requirements and processes.
• Strong capabilities in creating process maps and workflows and documenting BRDs and user stories.

Aufgaben

• Management consulting with focus on digital transformation and service experience design.
• Generate and present reports and recommendations to stakeholders and senior management.
• Collaborate with stakeholders to gather business needs and document requirements.
• Create process maps and workflows and prepare BRDs, use cases, and user stories.
• Design and propose solutions with cross-functional teams for improvements.
• Identify transformation opportunities and drive initiatives to improve outcomes.
• Analyze data to provide insights for business performance.
• Participate in pre-sales activities including RFP responses and proofs of concept.
• Contribute to practice initiatives and industry research on trends and innovative solutions.
• Stay updated on best practices and emerging technologies to grow consulting skills.

Kenntnisse

Stakeholder management

Requirements gathering

Process mapping

Data analysis

Tools

ServiceNow

Jobbeschreibung

I&P-GN - SONG - Service - Service Now- Consultant

Job Summary

You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance.

Areas of Work

Business Analyst/Functional Consultant – ServiceNow

Roles & Responsibilities

• Management Consulting : Management consulting and business experience, with a strong focus on digital transformation, process re-engineering and service experience design.
• Stakeholder Management: Generate and present reports, findings, and recommendations to stakeholders and senior management in a clear and understandable manner.
• Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes.
• Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories.
• Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes.
• Process Optimization: Identify transformation opportunities in the existing processes and implement initiatives to address those opportunities to drive business outcomes.
• Data Analysis: Analyze data and financial information to provide insights and recommendations for improving business performance.
• Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc.
• Participate in practice-specific initiatives including creating points of view, creating reusable assets on CRM/contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc.
• Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies to enhance your consulting skills and contribute to the growth of the firm.