Contact Centre Representative - Banking Process (Voice)

Protiviti India; Hyderabad; Sur place; INR 500 000 - 700 000; Plein temps

Avantages offerts par ce poste

Pickup facility

Résumé du poste

The Leading Global Banking & Financial Services Client in Hyderabad is seeking a Contact Centre Representative for Business Insurance Operations. You will handle banking-related inquiries from customers and deliver high-quality service in a fast-paced environment.

Prior banking process experience is mandatory. This contract (9 months) role requires WFO and a 6:30 AM to 3:30 PM IST shift, with up to 7 LPA CTC.

Qualifications

• Minimum 1.8 years of experience in a banking process (mandatory)
• Experience in customer service, contact centre operations, voice process or customer support within banking
• Excellent verbal and written communication skills
• Ability to work in a high-volume, customer-facing environment
• Willingness to work from office in the 6:30 AM to 3:30 PM IST shift

Responsabilités

• Handle inbound customer calls and email queries for banking services
• Deliver excellent customer service with a focus on first-contact resolution
• Manage the customer mailbox and related support activities
• Resolve customer concerns while adhering to quality and compliance standards
• Handle approximately 55 customer interactions per day (calls and emails combined)
• Escalate complex issues as per defined process requirements
• Maintain high customer satisfaction (CSAT) scores

Connaissances

Verbal communication

Written communication

Customer service

Contact centre operations

Description du poste

Job Title: Contact Centre Representative - Business Insurance Operations

Company: Leading Global Banking & Financial Services Client

Location: Hyderabad (Madhapur Village)

Experience: 1.8 to 5 Years

CTC: Up to 7 LPA

Employment Type: Contract (9 Months)

Work Mode: Work From Office (WFO)

Shift Timing: 6:30 AM to 3:30 PM IST

Transportation: Pickup facility available as per nodal points

Job Description

We are hiring Contact Centre Representatives for the Banking and Insurance Operations team of a leading organization, supporting customers based in Singapore.

Prior experience in a banking process is mandatory. Candidates without it will not be considered.

Roles & Responsibilities

• Handle inbound customer calls and email queries for banking services
• Deliver excellent customer service with a focus on first-contact resolution
• Manage the customer mailbox and related support activities
• Resolve customer concerns while adhering to quality and compliance standards
• Handle approximately 55 customer interactions per day (calls and emails combined)
• Escalate complex issues as per defined process requirements
• Maintain high customer satisfaction (CSAT) scores

Mandatory Requirements

• Minimum 1.8 years of experience in a banking process (mandatory)
• Experience in customer service, contact centre operations, voice process or customer support within banking
• Excellent verbal and written communication skills
• Ability to work in a high-volume, customer-facing environment
• Willingness to work from office in the 6:30 AM to 3:30 PM IST shift