Consultant - Internal Service Desk

Regalix, Inc.; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Regalix, Inc. is seeking a skilled Ad Trafficking Specialist to manage and troubleshoot tickets for ad campaigns across exchanges and networks.

You will become a subject matter expert on in-house ad products, ensuring operational excellence and serving as the main point of contact for users and third-party providers. You will handle campaign setup, creative trafficking, reporting, and technical support while collaborating with internal teams to meet QA and SLA standards in a fast-paced

Qualifications

• 4+ years of experience in ad trafficking and technical troubleshooting like DCM.
• Expertise in tag management tools like GTM, Tealium, Content Square.
• Deep knowledge of ad servers and DCM.
• Experience with proprietary pixels ad servers (Meta, TikTok) and third-party vendors.
• Knowledge of HTML, JavaScript, CSS and web analytics tracking.
• Proficient in MMPs and app install campaigns (Appsflyer, Kochava).
• Understanding of third-party verification tags (DoubleClick, AppNexus, IAS).
• Experience with debugging tools such as Chrome DevTools.
• Strong communication, multitasking and attention to detail.
• Ability to prioritize in a fast-paced environment.

Responsibilities

• Handle user tickets and troubleshoot to resolution within SLA.
• Coordinate with clients and internal/ external stakeholders.
• Manage digital media campaigns including setup, trafficking, reporting and technical support.
• Investigate, analyze and communicate results clearly.
• Liaise for campaign needs with vendors and partners.

Skills

Ad trafficking

DCM

GTM

Tealium

Content Square

HTML/JS/CSS

Web Analytics

MMPs

App installs

Chrome devtools

Education

Any Graduate

Postgraduate degree

Tools

Meta Pixel

TikTok Pixel

Nielsen

Kantar

Job description

This role will be responsible for executing and troubleshooting tickets raised for all ad trafficking, display media and monitoring their delivery across ad exchanges, publishers and networks. Become a subject matter expert in workflows spanning a variety of in-house ad products in order to effectively advocate for operational excellence. Act as the main point of contact for the users, internal departments, and third-party providers for various campaign needs.

Duties

• Handle user tickets, troubleshoot, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Handles client queries and adhere to QA and SLA standards
• Should be able to work in result driven environment with data driven approach
• Liaison with external and internal stakeholders
• Ability to investigate, analyze and solve problems as well as clearly communicate results.
• Responsible for all digital media campaigns management and coordination including campaign set up, creative trafficking, reporting technical support.

Must have skills

• 4+ Years of experience in Ad trafficking and technical troubleshooting like DCM.
• Expertise in Tag Management tools like GTM, Tealium, Content Square etc.
• Should know various ad servers, have extensive and in-depth knowledge of DCM.
• Experience working with proprietary pixels ad server (i.e. Meta, TikTok), familiar with third party vendors (i.e. Nielsen, DCM, Kantar)
• Knowledge of HTML, JavaScript, CSS, Web Analytics tracking and Viewability/Verification.
• Proficient knowledge in MMPs, App Installs, Conversion campaigns (i.e. Appsflyer, Kochava)
• Understanding of various third party, and ad verification tags specifications, (Double click, AppNexus, DMPs and IAS etc.)
• Experience working with debugging tools e.g. Chrome devtools.
• Strong written verbal communication skills, multi-tasking, and close attention to detail are a must.
• Strong judgment and able to prioritize in a fast-paced environment.
• Knowledge of JIRA tool preferred but not mandatory.
• Multi-Tasker and Team Player.

Qualifications

• Any Graduate.
• Post Graduate degree or equivalent with an excellent academic record.
• Relevant experience in Ad operations environment.
• Proactive, self-starter - able to identify/foresee issues call them out beforehand (i.e. noticing a pattern while working on tickets proactively calling it out.
• Critical thinker - able to learn apply knowledge when troubleshooting, we won t have troubleshooting steps for all scenarios.
• Great communication (oral written) skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.