Consultant - Inflight Services - Chennai

IndiGo; Chennai District; On-site; INR 300,000 - 450,000; Full time

Job summary

IndiGo is hiring a Consultant - IFS to support base crew administration, including diary updates, medical renewals, and filing mandatory documents. You will maintain stock of cabin documents and ensure readiness of forms and notices for crew across shifts.

Responsibilities include coordinating AEP/PVC submissions, keeping MIS data, and updating briefing boards with important communications. A fast-paced airline environment requires attention to detail and proactive follow-up.

Qualifications

• Diary updation and medical renewal of Form 34 & 35, BA+ / Safety related letters.
• Filing of mandatory documents like advisory letters, Prof check, FAM form, Job Shadow, Trainee Lead Check form, Form 34 A & 35, BA+ letters, Safety related letters.
• Maintain and upkeep record of stationery, uniform requirement and distribution, ancillary stock at base.
• Follow up of pending Sales Report / Flight Report and closure.
• Timely process and follow up with crew for updation of AEP / PVC documents submission date in AEP portal and AEP ready notification to crew.
• Stock maintenance of cabin documents like office stationery, CCMS, log book, I owe you slip to ensure stock availability.
• Ensuring documents like SSR, CHS, BHS, New forms are readily available for cabin crew.
• Print out of arrival crew for sickness management.
• Identifying crew by marking roster for Appreciation, Feedback, 6E Achiever, Contract renewals, Certificate, Badges.
• Calling crew to check passport and Medical status.
• Maintaining daily NA % shared crew planning team for NA reduction and follow up.
• Regular updation of briefing cubicle and notice board with last 3 circulars and IMP communications.
• To ensure all data required to MIS is available for Data Analysis.

Responsibilities

• Diary updation and medical renewals for Form 34 & 35 and related letters.
• Filing mandatory documents: advisory letters, FAM form, BA+ letters, safety letters.
• Maintain stock of stationery, uniforms, and cabin documents.
• Follow up on Sales/Flight reports and closure.
• Coordinate AEP/PVC document submissions and notify crew of readiness.
• Manage stock of cabin documents and related forms.
• Ensure SSR/CHS/BHS/new forms are ready for crew.
• Print arrival crew rosters for sickness management.
• Tag crew rostering for appreciation, feedback, renewals, certificates, badges.
• Contact crew to verify passport and medical status.
• Share NA performance metrics to reduce NA and keep planning updated.
• Update briefing cubicle and IMP communications.
• Ensure MIS data is complete for analysis.

Education

10+2

Job description

IndiGo is India’s largest and most preferred passenger airline and amongst the fastest growing airlines in the world.We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We show that low cost does not mean low quality. With our fleet of over 320 aircraft, we operate well over 2000+ daily flights, connecting over 118 destinations (of which 32 international), welcoming 100 million customers on board last year. We have an industry leading on-time performance and one of the highest customer NPS in the Indian market. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, developing from a domestic carrier to a global aviation giant.

Job Title: Consultant - IFS

Reports To: Base Head

Minimum Qualification: 10+2

Key Responsibilities

• Employee Diary updation, Like Medical renewal of Form 34 & 35,/ BA+ / Safety related letters etc.
• Filing of Mandatory documents like Advisory letters/Prof check /FAM form/ Job Shadow/Trainee Lead Check form/Form 34 A & 35 / BA+ letters / Safety related letters
• Maintain & Upkeep record of stationary / Uniform requirement & Distribution / Ancillary stock at base
• follow up of Pending Sales Report / Flight Report and closure
• Timely process and follow up with crew for updation of AEP / PVC documents submission date in AEP portal and AEP ready notification to crew as well.
• Stock Maintainence of Cabin Documents like office stationey /CCMS / log book / I owe you slip to ensure stock availibility
• Ensuring documents like SSR, CHS, BHS, New forms are readily available for cabin crew
• Print out of arrival crew for sickness management
• Identifying crew by marking of roster for Appreciation / Feedback / 6E Achiever/ Contract renewals/Certificate / Badges etc.
• Calling crew to check passport & Medical status
• Maintaining daily NA % shared crew planning team for NA reduction and follow up
• Regular updation of Briefing Cubicle and Notice board with last 3 circular and IMP communications
• To ensure all data required to MIS is available for Data Analysis

Additional information

At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers.Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status.

At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background