Consultant

Iflowtech Solutions; Chennai District; On-site; INR 500,000 - 800,000; Full time

Job summary

Iflowtech Solutions in Chennai is seeking a Dynamics 365 CRM specialist to provide technical support for entities, workflows, configurations, and customization development, ensuring smooth operation of the platform.

You will analyze customer data for trends, develop improvements, deliver end-user training, and work with teams to resolve complex issues, boosting system performance and user adoption.

Responsibilities

• Provide technical support for Dynamics 365 CRM entities, workflows, configurations, and customization development.
• Collaborate with cross-functional teams to resolve complex customer issues and enhance system performance.
• Develop and implement process improvements to increase efficiency and productivity.
• Analyze customer data to identify trends and areas for improvement.
• Design and deliver training programs to end-users on Dynamics 365 CRM features and functionality.
• Troubleshoot and resolve technical issues related to Dynamics 365 CRM implementation.

Skills

Dynamics 365 CRM

CRM workflows

Troubleshooting

Tools

Dynamics 365 tooling

Job description

• Provide technical support for Dynamics 365 CRM entities, workflows, configurations, and customization development.
• Collaborate with cross-functional teams to resolve complex customer issues and enhance system performance.
• Develop and implement process improvements to increase efficiency and productivity.
• Analyze customer data to identify trends and areas for improvement.
• Design and deliver training programs to end-users on Dynamics 365 CRM features and functionality.
• Troubleshoot and resolve technical issues related to Dynamics 365 CRM implementation.