Functional Consultant

Synoptek; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Synoptek is seeking a Dynamics CRM consultant to lead end-to-end CRM projects in Pune, India. You will analyze business requirements, perform fit-gap assessments, and tailor Dynamics CRM modules to client needs.

Collaboration with developers, data migration planning, and user adoption training are essential. You will document functional designs, create test cases, and support deployments from discovery through post-go-live, while continuously optimizing client environments and staying current

Responsibilities

• End-to-end business requirement analysis and documentation for Microsoft Dynamics CRM projects.
• Conduct fit-gap analysis and align functional specifications with client business processes.
• Configure and customize Microsoft Dynamics CRM modules based on customer requirements.
• Collaborate with development teams to ensure technical solutions align with documented business requirements.
• Support implementation activities across discovery, configuration, testing, deployment, and post-go-live phases.
• Assist with data migration planning, validation, and functional testing activities.
• Develop functional design documents, test cases, process documentation, and user guides.
• Facilitate end-user training sessions and support user adoption initiatives.
• Troubleshoot functional issues and provide resolution support during and after implementations.
• Participate in client meetings, project status discussions, and cross-functional collaboration activities.
• Support continuous improvement initiatives and system optimization efforts for client environments.
• Maintain knowledge of Microsoft Dynamics CRM platform capabilities and functionality.

Job description

Role & responsibilities

• Perform end-to-end business requirement analysis and documentation for Microsoft Dynamics CRM projects.
• Conduct fit-gap analysis and align functional specifications with client business processes.
• Configure and customize Microsoft Dynamics CRM modules based on customer requirements.
• Collaborate with development teams to ensure technical solutions align with documented business requirements.
• Support implementation activities across discovery, configuration, testing, deployment, and post-go-live phases.
• Assist with data migration planning, validation, and functional testing activities.
• Develop functional design documents, test cases, process documentation, and user guides.
• Facilitate end-user training sessions and support user adoption initiatives.
• Troubleshoot functional issues and provide resolution support during and after implementations.
• Participate in client meetings, project status discussions, and cross-functional collaboration activities.
• Support continuous improvement initiatives and system optimization efforts for client environments.
• Maintain knowledge of Microsoft Dynamics CRM platform capabilities and functionality.