Consultant

Dell GmbH; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Dell Technologies in Bengaluru seeks a Senior ServiceNow Consultant to design and implement enterprise‑grade ServiceNow solutions across cloud and on‑prem environments. You will build and customize portals, workflows, and apps, collaborating with business and technology partners to deliver ITSM/ITOM aligned with ITIL frameworks.

The role requires hands‑on development experience, strong JavaScript and ServiceNow know‑how, and the ability to lead design discussions and rollout activities within

Qualifications

• 7 years of application development experience, 4–5 years in ServiceNow development and implementation.
• Proficient in JavaScript, Jelly scripting, glide scripting, and front‑end web technologies (HTML/CSS, AJAX, Bootstrap).
• Hands‑on with ServiceNow modules such as ITSM/ITOM and related tooling (LDAP, SSO, reports).
• Experience designing workflows, catalog items, and automated tests within ServiceNow environments.
• Strong knowledge of ITIL v3 methodologies and enterprise IT architecture.

Responsibilities

• Design and deliver enterprise‑grade ServiceNow solutions across cloud and on‑prem environments.
• Develop portal pages and custom widgets for ServiceNow portal using Bootstrap and AngularJS.
• Collaborate with business and tech partners to gather requirements and implement ITSM/ITOM workflows.
• Lead design and best practice discussions with admins and BA teams; support rollout of new apps.

Skills

JavaScript

Jelly scripting

Glide scripting

jQuery

AngularJS

Bootstrap

HTML

Ajax

CSS

ITIL v3

Tools

ServiceNow

ITSM

ITOM

CMDB

Discovery tool

Job description

Consultant – ServiceNow

Today, every organization needs to be digital, powered by data, running in a multi-cloud world, ready to take on anything. Our Consulting team assesses customer’s strategic, organizational and business challenges and uses in-depth industry knowledge to offer technical solutions that apply to future business environment and operational objectives to help our Dell Technologies gain market share and increase efficiency.

Join us to do the best work of your career and make a profound social impact as a Professional Services Senior Consultanton our ConsultingTeam in Bangalore

What you’ll achieve

Consultant, client-facing consultant responsible for designing and delivering enterprise-grade solutions across Cloud and On-Prem / Private AI platforms. The role combines hands-on full stack application, solution design, and consulting leadership for regulated, hybrid, and data-sensitive environments.

You will:

• Design and implement new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Script Includes, Flows ,etc.
• Develop and deliver customized portal web pages with custom widgets in ServiceNow portal using Bootstrap and AngularJS JavaScript frameworks.
• Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements. Integrate with ServiceNow ITSM/ITOM
• Work with functional and admin teams to deliver automated workflow solutions in ServiceNow. Facilitate and support the rollout of new application and enhancements in ServiceNow
• Advise functional and admin teams on design, development and overall ServiceNow best practices. Work with Business Systems Analyst to gather and review requirements

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Overall, 7 years of application development out of which 4-5 years of ServiceNow development and implementation experience required.
• Experience in JavaScript, Jelly Scripting, glide scripting, jQuery, Angular JS, Bootstrap, HTML, Ajax, CSS.Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration.
• Hands‑on experience with ServiceNowincluding JavaScript/Low Code, Business Rules, Script Includes, Client Scripts, UI Actions, and working with ITSM/ITOM/custom applications
• Service Catalog and Request Workflow Design and Configuration.Modules & Application implementation and Automated Test Framework knowledge.Good knowledge on the ServiceNow basic applications like Incident, Problem, Change, Knowledge Management, Service Catalog, CMDB
• Prior experience with the Discovery tool in SNC and strong knowledge of the CMDB and Asset management modules.Knowledge on Now Assist and Virtual agents.Playbook design, Process design, Automation frameworkStrong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases