Construction Operations Support Specialist (Civil)

Fugen Webtech; NTR; On-site; INR 600,000 - 900,000; Full time

Job summary

Fugen Webtech in India is hiring a Construction Operations Support Specialist (Civil) for an office-based role to provide technical and operational guidance to users and service providers on active construction projects. This position requires no field travel and focuses on resolving real-time site challenges from the office.

You will document inquiries, coordinate with field operators and corporate teams, and ensure clear communication across stakeholders.

Qualifications

• Minimum of 1 year of active, on-site construction experience.
• Excellent verbal and written communication skills.
• Strong critical-thinking and troubleshooting abilities.
• Familiarity with standard office software (Microsoft Office Suite, CRM platforms, or ticketing systems).

Responsibilities

• Provide phone-based technical guidance to site users and service providers on operational, technical, or logistical issues.
• Diagnose real-time site problems and propose actionable steps based on construction workflows.
• Maintain logs of inquiries, technical issues, and resolutions in the company database.
• Coordinate with field operators and corporate technical teams to ensure clear communication.

Skills

Field experience on-site

Communication skills

Problem-solving

Office software proficiency

Tools

CRM platforms

Ticketing systems

Microsoft Office Suite

Proprietary internal tools

Job description

Construction Operations Support Specialist (Civil)

Job SummaryWe are seeking an office-based Construction Operations Support Specialist to provide technical and operational guidance to our users and service providers. This role acts as a primary point of contact for resolving real-time project challenges on active construction sites.The ideal candidate will possess a solid foundation in field-level construction practices but is looking to transition their expertise into a professional corporate office environment. This is a 100% office-based position with no field travel required.Core ResponsibilitiesTechnical Guidance: Provide professional phone-based support to site users and service providers experiencing operational, technical, or logistical issues on active construction projects.Issue Resolution: Diagnose real-time site problems and offer practical, actionable steps to resolve them by leveraging your firsthand knowledge of construction workflows.Documentation & Tracking: Maintain accurate logs of all inquiries, technical issues, and resolutions within the company database to support continuous service improvement.Stakeholder Coordination: Serve as a clear, knowledgeable communication bridge between field operators and corporate technical teams.Required QualificationsField Experience: Minimum of 1 year of active, on-site construction experience (e.g., as a site coordinator, assistant superintendent, field technician, or related construction role).Communication Skills: Excellent verbal and written communication skills with a proven ability to explain technical concepts clearly over the phone.Problem-Solving: Strong critical-thinking skills and the ability to troubleshoot field-level operational bottlenecks calmly and efficiently.Computer Proficiency: Familiarity with standard office software (Microsoft Office Suite, CRM platforms, or ticketing systems) and the ability to adapt to proprietary internal tools.Work Location: In person

What We Look For

• Familiarity with standard office software (Microsoft Office Suite, CRM platforms, or ticketing systems)