Application Support Engineer - Prolog

Crew Kraftorz LLP; Chennai District; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

A global technology organization is seeking an experienced Application Support Engineer in Chennai. The successful candidate will manage and support critical project management tools, ensuring system stability and improving workflows. This role demands expertise in Prolog, ProjectSight, and CostX, alongside strong troubleshooting and analytical skills. The ideal candidate will have 5–10 years of experience and excellent communication skills to support diverse users. This position offers a flexible work environment, focusing on engineering applications and user support.

Qualifications

• 5–10 years of experience in application support or engineering systems.
• Hands-on experience with Prolog, ProjectSight, CostX, or similar tools.
• Strong understanding of construction workflows (RFIs, submittals, cost management, document control).
• Experience with application configuration, workflow administration, and reporting.
• Strong troubleshooting and analytical skills.
• Excellent communication skills.

Responsibilities

• Provide Tier 2/3 support for Prolog and related applications.
• Troubleshoot workflow issues and configuration problems.
• Administer and configure modules like cost control and document management.
• Manage support tickets through tools like ServiceNow.
• Support system upgrades and user training.

Skills

Application support

Troubleshooting

Analytical skills

Communication skills

Familiarity with SQL

Tools

Prolog

ProjectSight

CostX

ServiceNow

Job description

We are looking for an experienced Application Support Engineer to manage and support engineering and construction project management tools such as Prolog, ProjectSight, CostX, and similar platforms.

This role requires a strong understanding of construction workflows, hands-on experience in application configuration and support, and the ability to troubleshoot complex issues while working closely with cross-functional teams.

Requirements

Experience: 5–10 Years

Work Mode: Work From Office / Hybrid

Department: Engineering Applications / IT Support

Employment Type: Full-Time

Notice Period: Up to 15 Days Preferred

Key Responsibilities

• Application Support & Administration
• Provide Tier 2/3 support for Prolog and related applications, ensuring system stability and timely issue resolution.
• Troubleshoot workflow issues, configuration problems, and performance bottlenecks.
• Administer and configure modules such as cost control, document management, RFIs, submittals, and contracts.
• Manage support tickets through tools like ServiceNow and coordinate with vendors when required.

• System Configuration & Maintenance
• Configure user roles, permissions, workflows, templates, and project structures.
• Support system upgrades, patches, testing, and rollout of new features.
• Assist with data imports/exports, integrations, and environment setup.

• User Support & Enablement
• Provide hands-on support and guidance to end users across engineering and project teams.
• Develop training materials, documentation, and best-practice guides.
• Conduct onboarding and refresher sessions for users on supported tools.

• Data, Reporting & Analysis
• Perform data validation, quality checks, and reconciliation across systems.
• Generate reports, dashboards, and analytics for project and management teams.
• Translate business requirements into system reports and outputs.

• Cross-Functional Collaboration
• Work closely with project managers, engineers, estimators, and finance teams to understand workflows.
• Collaborate with IT and development teams on integrations and system improvements.
• Contribute to continuous improvement initiatives for system efficiency and user experience.

Required Skills & Experience

• 5–10 years of experience in application support or engineering systems.
• Hands-on experience with Prolog, ProjectSight, CostX, or similar tools.
• Strong understanding of construction workflows (RFIs, submittals, cost management, document control).
• Experience with application configuration, workflow administration, and reporting.
• Strong troubleshooting and analytical skills.
• Familiarity with SQL, data structures, or reporting tools is an advantage.
• Excellent communication skills with the ability to support users across technical levels.

Good to Have

• Experience in the engineering, construction, or infrastructure domain.
• Exposure to ITSM tools like ServiceNow.
• Experience supporting multiple enterprise applications.
• Willingness to learn and support additional engineering tools.

About the Company

Our client is a global technology organization supporting engineering, construction, and infrastructure projects through digital platforms and enterprise applications. The company focuses on enabling efficient project execution through system-driven workflows, data visibility, and process optimization. The team works closely with project, engineering, and operations stakeholders to ensure seamless application performance and user experience across critical platforms.