Connect & Heal – Specialist – Accounts Receivable

CNH; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Job summary

A healthcare startup in Bengaluru is seeking an experienced Accounts Receivable Specialist to manage invoice collections and optimize the receivables process. The ideal candidate will have a Master’s degree, 7-10 years of experience in collections, and strong communication skills. You will work closely with clients to resolve payment queries and maintain accurate records, contributing to the organization's financial health.

Qualifications

• 7-10 years experience in collections.
• Proven track record in managing outstanding receivables.
• Hands-on experience in maintaining customer relationships.

Responsibilities

• Ensure timely collection of invoices.
• Monitor customer outstanding balances and aging reports.
• Engage with clients to address overdue invoices.

Skills

Detail-oriented

Proactive

Strong communication skills

Understanding of accounting procedures

Education

Master’s degree in accounting or business management

Job description

Specialist – Accounts Receivable

Company Description:

Connect and Heal – CNH Care is a healthcare startup based in Bengaluru, offering holistic patient-centric care to employees of various organizations and their families. It was founded in 2016 and has since built a subscriber base of over 6 million lives, serving users across 400+ organizations. The company aims to provide a care continuum through virtual and in-person healthcare services, backed by a network of 2500+ doctors, 6000+ hospitals and clinics, and 3500+ diagnostic centers and pharmacies.

Job Summary:

– We are seeking a detail-oriented and proactive Accounts Receivable (AR) Specialist to manage and optimize our receivables process.

– In this role, you will be responsible for ensuring timely invoice collections, monitoring outstanding payments, and maintaining accurate customer payment records.

– You will work closely with clients to address overdue balances, resolve queries, and liaise with internal teams to reconcile accounts.

– Additionally, you will support contract renewals, assist in identifying doubtful debts, and advise on necessary provisions.

– Your contributions will be critical to maintaining positive cash flow and minimizing financial risks, while also providing key insights through regular reporting and reconciliation activities.

Key Responsibilities:

– Invoice Collection Management: Ensure the timely collection of invoices within the designated credit period, maintaining positive cash flow and minimizing outstanding receivables.

– Accounts Review: Regularly monitor customer outstanding balances and aging reports to track overdue accounts and take proactive action.

– Contract Renewal Review: Evaluate pending renewal invoices and identify dependencies on contract renewals to ensure timely billing and collection.

– Invoice Submission Monitoring: Track and ensure adherence to timelines (TAT) for invoice creation, submission, and client acknowledgment.

– Customer Coordination: Engage with clients to address overdue invoices, ensuring clear communication and prompt resolution of payment delays.

– Payment Follow-up: Conduct regular follow-ups with clients to ensure timely receipt of payments.

– AR Reconciliation: Reconcile Accounts Receivable (AR) balances with customers and internal teams (Sales, KAM, and SPOC) to ensure accurate and up-to-date records.

– Payment Record Maintenance: Maintain accurate and up-to-date records of customer payments and outstanding balances.

– Legal Liaison: Initiate discussions with the Legal department for overdue and delinquent payments and take appropriate action in line with company policy.

– Query Resolution: Address customer queries regarding invoice breakdowns, GST, TDS, and other clarifications within the defined TAT.

– Invoice Adjustment and Provisioning: Advise the accounting team on necessary adjustments to invoices or collections, assess doubtful debt positions, and provide recommendations for provisioning.

– Reporting: Prepare monthly reports on payment collections and outstanding AR balances, highlighting trends, issues, and resolution strategies.

– Daily/Monthly Reporting: Compile and submit daily and monthly AR reports, ensuring accurate financial data and up-to-date status on receivables.

– Account Reconciliation Expertise: Perform regular account reconciliations to ensure the integrity of financial records and timely resolution of discrepancies.

Qualifications:

– Master’s degree in accounting, business management, or a similar field.

– 7-10 years of experience in the collection.

– Proven track record in collections, with hands-on experience in managing outstanding receivables and maintaining customer relationships.

– Strong verbal and written communication skills, with the ability to effectively interact with clients and internal teams.

– Sound understanding of accounting procedures, invoicing, and financial reporting.