Configuration Specialist - Healthcare SaaS

Steer Health; India; In loco; INR 400.000 - 800.000; Tempo pieno

Descrizione del lavoro

An innovative company is seeking a detail-oriented Configurations Specialist to manage client accounts on their software platform. This role involves configuring user settings, troubleshooting issues, and collaborating with development teams to enhance the platform. The ideal candidate will have a strong background in helpdesk support and SaaS applications, with excellent communication skills and attention to detail. Join a dynamic work environment that fosters growth and development in the healthcare technology sector. If you're passionate about making a difference, this opportunity is perfect for you!

Competenze

• 2+ years of experience in a helpdesk or configuration role.
• Experience with healthcare software systems is a plus.

Mansioni

• Configure client accounts on the software platform, including user management.
• Troubleshoot technical issues and communicate with clients for support.

Conoscenze

Helpdesk Support

Attention to Detail

Analytical Skills

Problem-Solving Skills

Communication Skills

Formazione

Bachelor's Degree in Computer Science

Bachelor's Degree in Engineering

Strumenti

SaaS Applications

CRM Software

ERP Systems

Cloud Platforms

Descrizione del lavoro

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Job Description:

We are looking for a detail-oriented Configurations Specialist to join our team. The Configurations Specialist will manage and configure client accounts on our software platform. The ideal candidate will pay great attention to detail and have experience in helpdesk support.

Job Description:

We are looking for a detail-oriented Configurations Specialist to join our team. The Configurations Specialist will manage and configure client accounts on our software platform. The ideal candidate will pay great attention to detail and have experience in helpdesk support.

Responsibilities:

Configure client accounts on our software platform, including user management, system integrations, and customizations

Troubleshoot technical issues related to configuration and resolve them promptly

Communicate with clients to gather requirements and provide support

Collaborate with the development team and product team to enhance our software platform

Maintain accurate records of client configurations and changes

Setting up software, customizing settings, troubleshooting issues, and ensuring systems operate optimally.

Experience and understanding of configuring software applications (e.g., CRM, ERP, cloud platforms) to meet organizational needs. This involves setting up user roles, permissions, workflows, automation, etc.

Setting up a new organization within Steer Health's platform

Configuring modules as per client's requirements/preference

Coordinating with the Product & Engineering team over bugs and new enhancements

Configuring automation (SMS/email reminders) within the application for patients

Testing configured application before the go-live date.

Requirements

Requirements:

Bachelor's degree in computer science, engineering, or a related field

At least 2 years of experience in a similar role, preferably in a helpdesk environment

SaaS experience is a must

Great attention to detail and ability to work independently

Familiarity with healthcare software systems and regulations is a plus

Excellent communication skills and customer service attitude

Strong analytical and problem-solving skills

We offer a dynamic work environment that fosters growth and development. If you are passionate about healthcare and technology and are ready to take your career to the next level, apply now!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  IT Services and IT Consulting

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