Solutions Specialist

Ehr Your Way; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading healthcare technology provider is seeking a Solutions Specialist in Hyderabad, India, to provide consultative support to customers using their EHR platform. This role involves optimizing workflows, configuring features, and mentoring staff. Ideal for analytical professionals with 3+ years in solutions consulting and excellent problem-solving abilities. A customer-focused mindset and strong communication skills are essential, as is availability for US hours. This position offers a chance to become a trusted advisor and enhance customer satisfaction.

Qualifications

• 3+ years in solutions consulting, implementation, or support.
• Strong analytical and problem-solving abilities.
• Deep understanding of software configuration.
• Experience with complex customer engagements.

Responsibilities

• Provide consultative guidance to existing customers on platform optimization.
• Analyze practice workflows and recommend system configurations.
• Train customers on advanced features and best practices.
• Lead webinars on advanced platform features.

Skills

Analytical skills

Problem-solving skills

Customer relationship management

English communication skills

Education

Bachelor’s degree in Business, Healthcare, or related field

Tools

EHR/Practice Management systems

Job description

We're seeking a Solutions Specialist to provide consultative support to existing customers, helping them optimize their use of our behavioral health EHR platform. You'll work with practices to solve complex workflow challenges, configure advanced features, and ensure they're maximizing their ROI. This role goes beyond basic support - you'll analyze practice operations, recommend best practices, and configure sophisticated billing rules, clinical workflows, and reporting solutions. You'll become a trusted advisor to practices, understanding their unique challenges and crafting solutions using our platform's capabilities. Perfect for analytical professionals who enjoy complex problem-solving, building customer relationships, and becoming a product expert.

Responsibilities:

• Provide consultative guidance to existing customers on platform optimization
• Analyze practice workflows and recommend system configurations
• Configure complex billing rules, fee schedules, and payer requirements
• Design and implement custom reports and dashboards
• Train customers on advanced features and best practices
• Solve complex integration and workflow challenges
• Conduct periodic business reviews with key accounts
• Create custom forms, templates, and assessments
• Optimize system performance for large practices
• Collaborate with product team on enhancement requests
• Document customer-specific configurations and workarounds
• Provide expertise on regulatory compliance and billing requirements
• Lead webinars on advanced platform features
• Mentor junior implementation and support staff

Requirements:

• Bachelor’s degree in Business, Healthcare, or related field
• 3+ years in solutions consulting, implementation, or support
• Strong analytical and problem-solving abilities
• Excellent English communication and presentation skills
• Deep understanding of software configuration
• Ability to translate business needs into technical solutions
• Experience with complex customer engagements
• US hours availability (night shift)
• Customer-focused mindset

Will be a plus:

• Healthcare industry expertise, especially behavioral health
• Knowledge of US billing, insurance, and claims processing
• Experience with EHR/Practice Management systems