CONFIDENTIAL SEARCH | Senior Director – Shared Services - India Operations

Adeptise; Hyderabad; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Adeptise is seeking a Senior Director - India Operations to lead a large, multi-functional India Global Capability Centre supporting a global organization. The role requires high ownership across people, operations, compliance, finance, facilities and governance, with end-to-end accountability to scale and optimize the India operation in alignment with US leadership.

You will shape an operating rhythm with SLAs, SOPs, dashboards, and governance, while driving cross-functional performance, risk

Qualifications

• 15+ years of progressive leadership experience in large India operations.
• Experience leading multi-functional GCC/shared-services environments.
• Experience with US-India process transitions and governance.

Responsibilities

• Oversee HR Ops, compliance, talent acquisition, facilities, and governance.
• Partner with senior leadership in India and US to ensure scalable operations.
• Drive cost efficiency, risk management, and process automation.

Job description

Applicants must be willing to sign an NDA to initiate the role/client specific discussion.

Work Model: On-site / GCC leadership role

Experience: 15+ years

Industry Preference: Staffing / Recruitment / IT Services / GCC / Shared Services

Shift: US business hours / India night shift

About the Opportunity

We are conducting a confidential search for a Senior Director - India Operations to lead a large, multi-functional India Global Capability Centre supporting a global organization.

This is a high-ownership operating leadership role, suited to someone who has built, scaled, transformed or run a complex India GCC/shared-services environment and can operate comfortably across people, operations, compliance, finance, facilities and governance.

The successful leader will have end-to-end accountability for ensuring that the India operation is scalable, compliant, cost-efficient, safe and operationally resilient, while serving as a key partner to senior leadership across India and the US.

Key Areas of Ownership

The Senior Director will oversee multiple functional leaders across:

HR Operations & Compliance

• Employee lifecycle
• Payroll inputs and statutory compliance
• HRIS, policies, exits and employee documentation
• Labour law and regulatory compliance

HR Business Partnering & Employee Experience

• Business partnering
• Performance management
• Employee relations and grievances
• Engagement, retention and culture
• Succession and talent planning

Internal Talent Acquisition

• India-wide internal hiring
• Lateral and campus recruitment
• Employer branding
• Hiring productivity, cost and quality

Facilities, Administration & Security

• Workplace and infrastructure
• Vendors and service partners
• Transport and security
• Business continuity and disaster recovery
• Fire and life-safety readiness

Compliance, Governance & Employee Safety

• Labour and statutory compliance
• POSH
• Night-shift compliance and safety
• Internal controls and audit readiness
• Labour-code readiness

Finance & Business Operations

• Cost management
• Forecasting and variance management
• Finance operations and controls
• GST/TDS and audit coordination

The role also carries responsibility for building a strong operating rhythm through SLAs, SOPs, dashboards, governance mechanisms, process improvement and automation.

Senior_Director_India_Operations

What We Are Looking For

The ideal candidate will bring:

15+ years of progressive leadership experience, including significant experience leading a multi-functional India operation or shared-services/GCC environment.

Strong preference for candidates who have:

• Led an India GCC/shared-services operation of 300+ employees
• Worked in staffing, recruitment, IT services, BPO/GBS or a similar 24x7 operating environment
• Built or scaled an India operation from the ground up
• Managed multiple functional leaders rather than a single HR function
• Transitioned processes from international/global teams into IndiaOperated with senior stakeholders across India and the US
• Hands‑on understanding of Indian labour law and statutory compliance
• Strong experience with POSH, labour codes, audits and governance
• Managed night‑shift operations and employee safety frameworks
• Worked closely with Finance/CFO leadership on budgets, cost and controls
• Led high-volume internal recruitment
• Driven automation, process transformation and operational excellence

The source brief specifically calls for experience with US-to-India process transitions, documented knowledge transfer/SOPs, 24x7 operations, Indian labour compliance, finance partnership and internal TA at scale.

Leadership Profile

We're looking for a builder and operator, not simply a functional HR leader.

You should be comfortable walking into a complex environment, establishing structure, creating accountability, fixing broken processes, developing functional leaders and establishing a predictable operating model.

The role requires someone who is:

• Commercially minded
• Operationally rigorous
• Strong on governance and compliance
• Comfortable with ambiguity
• Data-driven
• Executive-facing
• Calm under pressure
• Willing to be visible in a 24x7 operating environment

This is a confidential leadership mandate.

To protect the client's identity and the sensitive nature of the assignment:

• not be disclosed at the initial screening stage
• Compensation details will be shared only with shortlisted candidates
• Detailed business context will be shared progressively
• An NDA will be required before disclosure of confidential client information
• Candidates will be expected to maintain strict confidentiality throughout the process