Backup Engineer - Commvault

NTT DATA, Inc.; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

NTT DATA, Inc. is looking for a Managed Services Cross Technology Engineer (L2) in Bengaluru, India. This role requires a minimum of 4 years of hands-on experience in backup storage operations and strong troubleshooting skills. Responsibilities include managing client IT infrastructure, resolving technical incidents, performing backup routines, and supporting project work when necessary. A Bachelor's degree in IT/Computing is required. This position is on-site, promoting an inclusive workplace environment.

Qualifications

• Minimum 4 years of hands-on experience in backup storage operations.
• Strong product and domain knowledge.
• Ability to correlate incident trends into problem management.

Responsibilities

• Provide managed services to clients to ensure IT infrastructure remains operational.
• Perform proactive monitoring and resolve technical incidents.
• Execute daily backup routines and manage storage configurations.

Skills

Backup storage operations

Troubleshooting

Commvault platform

Documentation skills

Education

Bachelor’s degree in IT/Computing

Job description

Overview

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.

Through proactive monitoring, identifying, investigating, and resolving technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching the service level agreement (SLA).

The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focuses across two or more technology domains – Cloud, Security, Networking, Applications and/or Collaboration, etc.

This role may also contribute to or support project work as and when required.

What You’ll Be Doing

Key Responsibilities

• Minimum 4 years of hands‑on experience in backup storage operations.
• Strong product and domain knowledge.
• Strong troubleshooting skills.
• Manage, configure and implement skills in the Commvault platform.
• Perform daily backup routines as defined in policy.
• Configure, monitor alerts and diagnose event alerts.
• Configure storage units, column pools, disk staging and storage lifecycle policies, creating policies and schedules.
• Ability to correlate incident trends into problem management and execute permanent fixes.
• Good documentation skills.
• Execute patch management as and when required.
• Perform other duties as assigned by line manager.

Academic Qualifications and Certifications

• Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Workplace type

On‑site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.