Community Manager

TEDxGateway; New Delhi; On-site; INR 500,000 - 800,000; Full time

Job summary

TEDxGateway, in New Delhi, is looking for a Community Manager who will be responsible for developing community strategies, organizing events, and managing online presence. The ideal candidate has proven experience in community management and excellent communication skills, and will enhance brand visibility through strong community engagement.

This role involves cross-team collaboration and crisis management, ensuring a positive community environment. Join TEDxGateway to connect and innovate with thought leaders.

Qualifications

• Proven work experience as a Community Manager with ability to grow an engaged community.
• Experience launching and managing community projects such as ambassador programs.
• Excellent verbal and written communication skills.

Responsibilities

• Develop and implement community strategy to enhance engagement.
• Organize and participate in events to strengthen community involvement.
• Monitor online presence and report on community health.
• Collaborate with various teams to ensure brand consistency.
• Build relationships with customers and industry professionals.
• Manage customer queries to ensure satisfaction.
• Lead crisis management efforts to maintain community atmosphere.
• Track engagement metrics and prepare reports.

Skills

Community engagement

Conflict resolution

Social media management

Communication skills

Job description

Job Title: Community Manager

Location: Okhla, New Delhi

Company Introduction

Gateway Platforms Pvt Ltd: TEDxGateway. As Asia's largest TEDx program, TEDxGateway sparks global conversations by uniting top minds to share their stories and innovations. Edge CommunityEDGE Community is our private club for thought leaders and change-makers, offering exclusive events, masterclasses,and networking opportunities to foster personal and professional growth among future leaders.

What You’ll Do

• Develop Community Strategies: Plan and implement social media and communication campaigns that align with marketing strategies to boost engagement.
• Community Building: Organize and participate in events (online and offline) to build a stronger community and enhance brand visibility.
• Monitor Online Presence: Track feedback, reviews, and community insights across platforms to report on community health and areas of improvement.
• Cross-Team Collaboration: Coordinate with Marketing, PR, Communications, Development, and Sales teams to ensure brand consistency and stay updated on new products/features.
• Relationship Building: Develop and maintain relationships with customers, potential customers, industry professionals, and journalists.
• Event Management: Organize and execute events, both virtual and in-person, that engage the community and promote the brand.
• Customer Engagement: Respond promptly to comments, customer queries, and feedback to ensure satisfaction and foster relationships.
• Crisis Management: Lead conflict resolution efforts within the community to maintain a positive and respectful environment.
• Report and Analyze: Track key metrics like event attendance, social engagement, and online traffic, preparing detailed reports on community activities.

Who You Are

• Experience: Proven work experience as a Community Manager, with a demonstrated ability to grow and engage a community through various initiatives.
• Community Initiatives: Experience launching and managing community projects such as ambassador programs, online forums, and event series.
• Communication Skills: Excellent verbal and written communication skills, with the ability to manage customer engagement across different platforms.
• Social Media Expertise: Hands-on experience managing social media for brands, with a deep understanding of online customer engagement metrics and website traffic.
• Marketing Knowledge: Familiarity with online marketing, including content creation, SEO, and multichannel digital campaigns.