Community Manager

BAY Area Technology Solutions; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

BAY Area Technology Solutions seeks a Community Manager to develop engagement strategies and manage social media platforms. The role includes curating content and gathering user feedback to enhance products.

Qualified candidates should hold a Bachelor's degree and have experience in community management within the tech industry. Strong communication skills are essential, along with the ability to manage multiple tasks effectively.

Qualifications

• Bachelor's degree or equivalent experience required.
• Proven experience in managing social media platforms.
• Strong written and verbal communication skills.

Responsibilities

• Develop and execute strategies for community engagement.
• Create and curate engaging content for the community.
• Gather user feedback to improve products and services.

Skills

Community Engagement

Content Creation

Social Media Management

Customer Support

Metrics Analysis

Education

Bachelor's degree in Marketing, Communications, Business, or related field

Tools

Facebook

LinkedIn

Twitter

Reddit

Job description

Key Responsibilities

Community Engagement

• Develop and execute strategies to build and nurture a loyal, engaged online and offline community for Globussoft Technology products and services.
• Foster interactions between community members, responding to questions, feedback, and issues promptly.
• Organize and facilitate community events (e.g., webinars, meetups, virtual events) to drive engagement and provide value to users.

Content Creation & Curation

• Create and curate engaging content (articles, social media posts, newsletters, videos) that resonates with the community.
• Share updates, tips, product news, and helpful resources to keep the community informed and engaged.

User Feedback & Advocacy

• Gather feedback from community members to help improve products, services, and the overall user experience.
• Act as a bridge between the community and internal teams (e.g., product, support, and marketing) to address concerns and advocate for the community's needs.

Social Media & Forum Management

• Oversee and manage company social media accounts and online forums (e.g., LinkedIn, Facebook, Twitter, Reddit, Discord, or product‑specific forums).
• Respond to direct messages, comments, and posts in a timely manner, ensuring all interactions are consistent with the company's tone and values.

Customer Support & Problem Resolution

• Provide top‑tier support to community members by resolving queries, technical issues, and concerns related to Globussoft products and services.
• Collaborate with the customer support team to address complex issues and improve the customer experience.

Community Growth & Outreach

• Implement strategies to grow the community through referrals, partnerships, and influencer collaborations.
• Identify and engage with industry influencers and advocates to promote the brand and increase community visibility.

Metrics & Reporting

• Track and report on key performance indicators (KPIs) such as community engagement, growth, sentiment, and content performance.
• Analyze community trends and insights to continuously refine community strategies and improve engagement.

Brand Representation

• Act as the voice and face of Globussoft Technology in online communities, ensuring all interactions reflect the company's values and brand identity.
• Represent the company at external events, conferences, and online forums to expand community presence and brand awareness.

Qualifications & Skills

• Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent experience).
• Experience managing social media platforms and online communities (Facebook, LinkedIn, Twitter, Reddit, etc.).
• Excellent time management skills, with the ability to juggle multiple projects and priorities effectively.
• Proven experience as a Community Manager, Social Media Manager, or similar role, ideally within the tech or software industry.
• Excellent written and verbal communication skills, with the ability to craft compelling messages and connect with diverse audiences.